First time service here with our new car…. Very pleased with our service advisor, Robert Gonzalez. Car was ready as promised. We look forward to using this service department again.
12/20/2024
Melissa C. VERIFIED CUSTOMER
Trevor is the BEST
12/20/2024
Rudy G. VERIFIED CUSTOMER
Service was fast and friendly
12/20/2024
Christina D. VERIFIED CUSTOMER
Julie always does her best.
12/20/2024
Christina F. VERIFIED CUSTOMER
Leo provided great service as always!
12/20/2024
Octavio V. VERIFIED CUSTOMER
Good communication
12/20/2024
Maria Czarina. VERIFIED CUSTOMER
It was my first time getting my car serviced at Honda Cerritos and I was satisfied with working with Robert. He answered all of my questions and gave me the time to make my decisions about my car. I will definitely go back to get my car maintained there and will request for Robert again.
12/20/2024
Enrico D. VERIFIED CUSTOMER
Good service ????
12/20/2024
Crystal R. VERIFIED CUSTOMER
I went in for routine maintenance and for system update on vehicle. The agent Julie Canales was very polite and helpful but the technician working on my vehicle didn't complete services on my vehicle. I went in 2 times to fix issues and my vehicle still says it needs a system update. I also agreed to an alignment because I was told it was needed and now my vehicle has a strange vibration when I drive. I also asked them to re-inspect the alignment and they said they made adjustments, I don't think anything was done it has the same vibration. I wasted money and a lot of time. I probably won't come back to this dealership.
12/20/2024
Prerna S. VERIFIED CUSTOMER
Good job.
12/20/2024
Arnoldo S. VERIFIED CUSTOMER
Oscar was very friendly, polite and answered all my questions regarding the service my car was getting.
12/20/2024
Jocelyn B. VERIFIED CUSTOMER
He’s nice.
12/20/2024
Eduardo G. VERIFIED CUSTOMER
When I called to make the appointment, I asked the lady on the phone if I would have to pay anything when I take my car for you guys to look at it. She said no, I would only get charged if they were to work on my car. I took it in, and the tech told me what the problem was even though zi already told him what the problem was to begin with. I took it in to see if you guys could fix it, not to tell me what I already knew. I was charged $190 for them to not fix the issue but only to tell me what the problem was, which I already knew and told the tech. If the lady on the phone hadnt lied to me, I wouldnt even have bothered taking my car it.
12/19/2024
Penelope P. VERIFIED CUSTOMER
Anthony is always respectful, polite and professional. He may have diagnosed an intermittent electrical problem I've been dealing with for several years. Time will tell. When he is my service advisor, I know I'm in good hands. He's truly a great representative and asset for Norm Reeves Honda.
12/19/2024
Grace G. VERIFIED CUSTOMER
Joseph Vargas was the best service provider I had at Cerritos Honda.
12/19/2024
Adan C. VERIFIED CUSTOMER
Very Friendly.
12/19/2024
Gloria G. VERIFIED CUSTOMER
Great customer service!
12/19/2024
Lilian M. VERIFIED CUSTOMER
Trevor went above and beyond for me and my car.
12/19/2024
Annmarie H. VERIFIED CUSTOMER
Aaron was very professional and listen. He take care of his customer