Norm Reeves Honda Superstore Cerritos Auto Repair Service

Trevor always is the best! That’s why I always request for him.

Good

Anthony Ortiz is the best. He has been my service advisor for years. I make a point of bringing my car in only when he is there to help me.

Service was number one,Anthony Ortiz is the best.

Oscar was greay

Anthony was great the service took a lot longer than I expected. I had an appointment and I was almost there about 2 hrs. The tech reported my air filter was dirty and never bothered checking it. Makes me wonder what else they didn’t do.

He is no professional because when I asked him more questions he said I don’t no or it normal or you can contact sells department

My car is always well taken care of when I go to Norm Reeves Honda

Trevor is always pleasant , even when it’s freezing outside. He puts on a smile , and makes sure the job gets done . He is very patient with all of my questions and concerns and helps educate me on the services for my vehicle .

I did not receive a detailed receipt for the work that was performed on my car. I did not receive an oil sticker for my next oil change. My dashboard had all the apps messed up and we Don’t know ho to put all back where it belongs.. The guy who had me pay was rude. I asked him about my receipt, he said it’s on the form you signed wh n you dropped it off. If you have questions, he said Robert is at lunch. I’m appalled by the manner in which I was treated I felt like it was too much to ask for. $277.73 is a bit much for brake fluid and oil change. We still want a detailed receipt, not this generic printout you give to customers/ NOT HAPPY

Excellent service, thank you again for taking care of my car

He is very helpful and has a lot of tips on how to take care of my car.

-Anthony Ortiz was thorough -Inform me approximate time to diagnosis problems to correct would take about 1-1 1/2hours. -Returned in estimate time with all problems needed to be fix. -Informed me things needing fix now and the cost; then things needing to be fixed in near future and cost. -once give permission to fix everything, Anthony then give full price including tax - I was informed correction would take approximately 3days. -I then ask for shuttle home he left and turned informing me that I’ll have a curtesy vehicle which was much appreciated. -Corrections were completed in less time, I was called when vehicle completed in less time for pickup. Thank you.

As someone who suffers from severe anxiety, I always dread taking my car in for service. I'm usually a nervous person, so I try to prepare myself for the interaction. During my recent visit, Miguel was very helpful at check-in, which I appreciated. However, my experience at pick-up was disappointing. Miguel had already left for the day (which I understand), and I arrived about an hour after the text notification. When I arrived, I asked if anyone could assist me, since my advisor was no longer available. I spoke to a gentleman sitting behind Miguel's desk who told me it would be "two minutes"—which I thought was reasonable. However, I ended up standing there pacing for about 20-30 minutes with no one directing me or offering assistance. Eventually, the gentleman who had been sitting next to Miguel helped me—but his tone was rude and dismissive. He told me I could have asked anyone else, but the person I had spoken to originally was busy and never got back to me. He also pointed to other employees in the back, who were talking amongst themselves, suggesting I could have approached them but they seemed as if they were off or were mechanics. I honestly had no idea who to ask, especially since I had never picked up my car late and usually bring someone with me to guide me. What frustrated me even more was that the gentleman saw me standing there for a while but never offered to redirect me to someone who could help. I understand people get busy, but if I were in his position, I would have taken a minute to help someone who seemed confused, especially when I knew they'd been waiting. I know venting and writing complaints doesn’t always lead to change, but I felt compelled to share my experience. As someone who works with people, I believe a little more thoughtfulness and empathy could go a long way. I struggle with these interactions, and this one only made me dread the next visit even more.

Service was quick and the experience was smooth

Robert was great communicated effectively about my vehicle happy to have him as my service rep.

Mike was fantastic!

Thank you for assisting me regarding my car repairs and pricing. I appreciate it very much! Totally professional service. Gracias ????

The service contract was not completed as agreed. The tire rotation and tire pressure check was not completed. As I was driving home from your facility., my tire pressure light appear I reached out to George Raygoza and left a voice message as soon as I returned home tonight. Please contact me @ 323/691 -6156 to discuss this matter with you. Look forward to hearing from you soon. Leticia C

Thanh Sabatier was very helpful and provided excellent customer service, as always.