Julie Canales was prompt effiant helpful and got the job done in a timely manner. Car was done before the estimated time of completion. I am more than satisfied with my visit today.
11/28/2024
Josephine R. VERIFIED CUSTOMER
A waste of my time today for the 2nd time my lights were not addressed. And I spoke with a rude service manager Mike Mullen. Who I went to for help and complain of my 2nd visit and to be turned away. He compared my wasting my time to Standing in line at Disneyland. I have made a corporate complaint.
11/28/2024
Joaquin R. VERIFIED CUSTOMER
Service was smooth.
11/28/2024
Jose/Roxanna M. VERIFIED CUSTOMER
Spent the entire day without being notified of the status of my vehicle. I had to go ask and was told it would have to stay overnight after approx 7hrs. Had to get a car rental. Next day no phone call/text status. My husband called and was told he was at lunch…I called approx 1.5 hrs later and told he was at lunch (must be nice to have a 2 hr lunch). You can check your phone logs to verify. Finally was told (by someone other than Joseph) that my car was ready. I was never told what was wrong with my car except that it should be ok now???! Please remove me from your marketing list as I will never return to your business again.
11/28/2024
Cecelia R. VERIFIED CUSTOMER
Julie was above and beyond my expectations! I was completely at ease with her sincerity as she answered my questions regarding my vehicle. I want her to be my only service advisor when I return again. It’s been said, good people make a good company, I agree with this statement, Julie is the best! Thank you!
11/28/2024
Janel R. VERIFIED CUSTOMER
Joseph Vargas was not helpful or hospitable. I felt rushed and like what I was saying he was not listening to. He did not provide a good explanation on any issues and did not provide good customer service.
11/28/2024
Jaymee N. VERIFIED CUSTOMER
Thanh is very kind, communicative, and helpful. Great service and foresight.
11/28/2024
Jimmy C. VERIFIED CUSTOMER
He was super friendly , talked me through what they did and what I will be needing in the future. Super awesome guy can’t wait to come back again , hopefully Mr. Bar will be there again , and Kenneth , he helped me out a ton entering in
11/28/2024
Vivian E. VERIFIED CUSTOMER
No comments thank you for the service
11/28/2024
Ruben S. VERIFIED CUSTOMER
Okay, it was a positive experience
11/28/2024
Maria Q. VERIFIED CUSTOMER
Nice friendly service!
11/28/2024
Juliana A. VERIFIED CUSTOMER
Mr. Rodriguez’ willingness to go above and beyond to ensure I get the best costumer service is greatly appreciated. He is always making sure I understand what I am paying for and makes great recommendations. This why I prefer to schedule my car services with him.
11/28/2024
Jonathan A. VERIFIED CUSTOMER
Anthony Ortiz always is welcoming and friendly, always provides a wholesome feeling that my vehicle will be well taken care of under his supervision. Everytime I return to Norm Reeves for maintenance of my vehicle he always ensures that I am up to date with any maintenance issues coming up or any parts that are concerning as well. 10/10 service every single time at Norm Reeves and that is in part with Mr.Ortiz’s welcoming and attention to detail every single visit from myself. Thank you Anthony!
11/28/2024
Michelle G. VERIFIED CUSTOMER
We had an appointment at 10:45. We arrived on time & granted, it was a busy morning for them. We were checked in & waited for over 20 minutes before anyone came over to us. Others that arrived AFTER us, were checked in & taken care of BEFORE us. It wasn’t until another employee noticed that we were still there & came to address us. He must’ve walked past us a few times on the way to take care of a different task & noticed we were still there. He asked us if anyone has helped us out yet & we said no. He apologized & assured he would grab a service advisor for us. We did not catch this employee’s name but thanks to him, Jonathan quickly came out & assisted us. He was friendly & very efficient! He totally saved the day.
11/28/2024
Ernestina R. VERIFIED CUSTOMER
Leo is excellent!
11/28/2024
Daniel S. VERIFIED CUSTOMER
Joseph was my helpful Honda guy today. He tried his best to get me a good deal on services for my car. I appreciated his professionalism.
11/28/2024
Kathey W. VERIFIED CUSTOMER
Excellent communication
11/28/2024
Rita H. VERIFIED CUSTOMER
Mr. Trevor Rodriguez is very knowledgeable at his job and very helpful in explaining all the details on my vehicle service.
11/28/2024
Terry-Lee A. VERIFIED CUSTOMER
Aaron is great and helps me out and is a nice person. But I’m having the same problems I’ve had from since I first got the car and we can’t figure out what’s going on. I’m having to always come back to the shop every month for the same issue. Thank God the car is under warranty, but I shouldn’t have to be coming to service my car so much.