Thank you for your service. I appreciate all your help, kindness and effectiveness during this time. I am completely grateful!
11/30/2024
Rome N. VERIFIED CUSTOMER
None
11/30/2024
Martha C. VERIFIED CUSTOMER
Yes
11/30/2024
Meshell S. VERIFIED CUSTOMER
First time I went back this Tuesday for My AirConditioner to be fixed. They Forgot to order The Part. Today The Second time I went back, They Ordered The Wrong Part. I’m Hoping The 3/4 time They will have The correct part & It will be fixed. No explanation Why I had to get a New Battery after having a new Battery in 3 Months And there’s more
11/30/2024
Carole B. VERIFIED CUSTOMER
Mr Sanchez was a great help. I appreciate that he even had my tire replaced!
11/29/2024
Sara H. VERIFIED CUSTOMER
Kept me updated and reviewed the report. Very kind and informative.
11/29/2024
Ernest M. VERIFIED CUSTOMER
Julie Canales was prompt effiant helpful and got the job done in a timely manner. Car was done before the estimated time of completion. I am more than satisfied with my visit today.
11/28/2024
Josephine R. VERIFIED CUSTOMER
A waste of my time today for the 2nd time my lights were not addressed. And I spoke with a rude service manager Mike Mullen. Who I went to for help and complain of my 2nd visit and to be turned away. He compared my wasting my time to Standing in line at Disneyland. I have made a corporate complaint.
11/28/2024
Joaquin R. VERIFIED CUSTOMER
Service was smooth.
11/28/2024
Jose/Roxanna M. VERIFIED CUSTOMER
Spent the entire day without being notified of the status of my vehicle. I had to go ask and was told it would have to stay overnight after approx 7hrs. Had to get a car rental. Next day no phone call/text status. My husband called and was told he was at lunch…I called approx 1.5 hrs later and told he was at lunch (must be nice to have a 2 hr lunch). You can check your phone logs to verify. Finally was told (by someone other than Joseph) that my car was ready. I was never told what was wrong with my car except that it should be ok now???! Please remove me from your marketing list as I will never return to your business again.
11/28/2024
Cecelia R. VERIFIED CUSTOMER
Julie was above and beyond my expectations! I was completely at ease with her sincerity as she answered my questions regarding my vehicle. I want her to be my only service advisor when I return again. It’s been said, good people make a good company, I agree with this statement, Julie is the best! Thank you!
11/28/2024
Janel R. VERIFIED CUSTOMER
Joseph Vargas was not helpful or hospitable. I felt rushed and like what I was saying he was not listening to. He did not provide a good explanation on any issues and did not provide good customer service.
11/28/2024
Jaymee N. VERIFIED CUSTOMER
Thanh is very kind, communicative, and helpful. Great service and foresight.
11/28/2024
Jimmy C. VERIFIED CUSTOMER
He was super friendly , talked me through what they did and what I will be needing in the future. Super awesome guy can’t wait to come back again , hopefully Mr. Bar will be there again , and Kenneth , he helped me out a ton entering in
11/28/2024
Vivian E. VERIFIED CUSTOMER
No comments thank you for the service
11/28/2024
Ruben S. VERIFIED CUSTOMER
Okay, it was a positive experience
11/28/2024
Maria Q. VERIFIED CUSTOMER
Nice friendly service!
11/28/2024
Juliana A. VERIFIED CUSTOMER
Mr. Rodriguez’ willingness to go above and beyond to ensure I get the best costumer service is greatly appreciated. He is always making sure I understand what I am paying for and makes great recommendations. This why I prefer to schedule my car services with him.
11/28/2024
Jonathan A. VERIFIED CUSTOMER
Anthony Ortiz always is welcoming and friendly, always provides a wholesome feeling that my vehicle will be well taken care of under his supervision. Everytime I return to Norm Reeves for maintenance of my vehicle he always ensures that I am up to date with any maintenance issues coming up or any parts that are concerning as well. 10/10 service every single time at Norm Reeves and that is in part with Mr.Ortiz’s welcoming and attention to detail every single visit from myself. Thank you Anthony!