I was very pleased with Javier Peña’s professional service. He was very attentive to all my needs and concerns. He got me in and out of there very quickly and met the time frame he had promised me for my service to be completed. Another great service from the Norm Reeves Honda super store!!! Well done!!
11/26/2024
Stephanie A. VERIFIED CUSTOMER
The entire service department needs an overhaul. However. I truly believe that you are too big to care and of course too big to fail. Hence, I will not visit norm reeves for service again. As I shared my horrific experience , it seems that others have had similar experiences. These testimonies validate that a store that is too big to fail is too big to care.
11/26/2024
Joanna C. VERIFIED CUSTOMER
Joseph’s customer service was excellent, as always. I truly appreciate the representatives’ kindness and thoroughness. However, today’s experience was somewhat disappointing due to an excessive wait time, which almost interfered with an urgent appointment. I was promised my car by 12:30 pm but didn’t receive it until 3:25 pm, despite dropping it off at 10:30 am. I understand this delay was beyond the representative’s control, but it felt unusually long. In the future, timely updates would be appreciated if the promised time cannot be met. Thank you!
11/26/2024
Marlyne O. VERIFIED CUSTOMER
Javier was very professional
11/26/2024
Adrian S. VERIFIED CUSTOMER
Safety recall nhtsa
Did not have the parts
Not safe in car
11/26/2024
Christian B. VERIFIED CUSTOMER
Good job
11/26/2024
Joan H. VERIFIED CUSTOMER
I found Michael Barr treated me very professionally and was very patient and provided a review of what was recommended and what I agreed to. He kept me up-to-date and the cost that came was precisely what was quoted at the start. I was very satisfied, although the cost Was really steep and I guess you can’t get away from that as an elderly single person it would be nice if the costs weren’t so steep.
11/26/2024
Mucio S. VERIFIED CUSTOMER
Excellent service thank you
11/26/2024
Yolanda S. VERIFIED CUSTOMER
Thank you for your satisfying service
11/26/2024
Cezar N. VERIFIED CUSTOMER
I called for a service appointment. The service adviser I talked on the phone scheduled me for Monday Nov 25 at 9:40 AM. She said the work would probably take 1-1/2 Hours to and I should be out there by 11:30 AM sounds plain & simple. I arrived at service Dept. around 9:30 AM then I got helped by 9:38 AM then Mike told me service is too busy today and I won’t be out until 12:30 PM, I decided to say yes, I’ll wait . Then a few minutes later, Mike came back to me that it will now be 2:00 PM , looks like service is overbooked. Since I’m already there & No one to pick me up, decided to go ahead & wait. Then by 2PM , I asked Mike about the status, he told me that there is still another car ahead of me. More likely, I should be out now by 3:30 PM. What else can I do ? I’m already there, my whole day is wasted. I finally manage to get out by 3:45 PM. My question is what’s the use of having a 9:40 AM appointment, if your service will start working on my car by 2:40 PM ? My recommendation, if you Overbooked, you should provide Shuttle for your Customer to be able to go home, instead of waiting in there for 5 Hours.
11/26/2024
Mark S. VERIFIED CUSTOMER
Very nice and helpful.
11/26/2024
Mayra H. VERIFIED CUSTOMER
Great service
11/26/2024
Farah D. VERIFIED CUSTOMER
My car isn’t driving better and I paid over $600, and now my a/c isn’t working either. Makes me wonder if anyone actually took it out to test how it was driving.
11/26/2024
Raymond S. VERIFIED CUSTOMER
Julie, one key reason I return as she manors me feel welcome and keeps me informed on what my vehicle needs.
11/25/2024
Mary Lyn. VERIFIED CUSTOMER
Leo is very efficient!!
11/25/2024
Miguel R. VERIFIED CUSTOMER
I ASK THE DEALER TO ROTATE the tires on the car and it wasn't even done.
11/25/2024
Charles C. VERIFIED CUSTOMER
Julie is awesome, thank you
11/25/2024
Bernardo M. VERIFIED CUSTOMER
muy buen servicio
11/25/2024
Laura C. VERIFIED CUSTOMER
Oscar was very friendly and knowledgeable. Thank you!
11/24/2024
Sherry P. VERIFIED CUSTOMER
Although I was satisfied with my overall experience, I do wish Trevor wouldn't have seemed like he was in a hurry. When I got off my car he told me to follow him and he didnt even wait for me before he walked away. I also felt that he could've given me more details on what my car needed.