Robert was exceptional. I appreciate his help to get me back on the road.
11/23/2024
Carla J. VERIFIED CUSTOMER
Oscar Ortega is the kindest employee! He provided the best customer service. I will continue to come to this location because of him. THANK YOU HONDA of Cerritos :)
11/23/2024
Tenzin Y. VERIFIED CUSTOMER
Great Service!
11/23/2024
Danny V. VERIFIED CUSTOMER
Great service
11/23/2024
Wendy R. VERIFIED CUSTOMER
Ruben was great, friendly and provided the services my car needed
11/23/2024
Amy C. VERIFIED CUSTOMER
Julie is a wonderful asset to NRH.
11/22/2024
Robin A. VERIFIED CUSTOMER
Pleasant and informative.
11/22/2024
Yajaira F. VERIFIED CUSTOMER
Thanks
11/22/2024
Irene S. VERIFIED CUSTOMER
Robert was very nice and had a pleasant demeanor. Professional and easy to talk to. I liked the ease of my visit. Thank you for helping me with the service of my Honda Odyssey. My family and I appreciate it! Keep up the great job!!
11/22/2024
Josue S. VERIFIED CUSTOMER
Whoever supposedly checked the tire pressure evenly relieved the pressure from the proper pressure down to 25 psi on all the tires. I’m assuming some new guy decided to measure the psi on hot wheels and decided to lower the psi to spec. So by the time I got the car back the tires have cooled down and the pressure from hot to cold triggered tire sensor just down the street from the dealership. I carry a tire pressure gauge and a portable air pump which I used to rectify the situation. I was not very pleased. Worse, the tire pressure check up. It is 32 psi on a cold tire and not 25 psi on the cold tire.
11/22/2024
Eric D. VERIFIED CUSTOMER
Trevor Rodriguez helped me a lot with this service. He managed to answer my queries and gave an excellent service. But there was a first advisor assigned to me first and he was rude. He didn’t even listen to what service I needed during that time. He didn’t even look at my car or what’s the problem with my tire, when I told him that maybe my tire has something maybe a nail because it keeps on showing the low tire pressure, he said that Honda Normreeves is not doing a tire patch and I need to go to other shop outside the dealership to do it if necessary but not in Honda Normreeves at Cerritos because they are not doing that. He was also mean when I told him that if I needed a new tire I have a coverage for it. But without looking at the computer he just said that, “oh tire is not included in any coverage plan.” I didn’t get his name but I showed him to Trevor, so Trevor knows who’s that rude advisor is. That’s why I look for another advisor and that is Trevor and Trevor helped me and gave an excellent service. Thanks to Trevor Rodriguez.
11/22/2024
Kimberly O. VERIFIED CUSTOMER
Jonathan was very helpful and great explaining to me what were the issues with my car and quickly found a solution for a courtesy vehicle. Very great with hospitality and customer service. Thank you.
11/22/2024
Bud A. VERIFIED CUSTOMER
I will be back.
11/22/2024
Cassandra O. VERIFIED CUSTOMER
Trevor is absolutely the best service advisor!!!
11/22/2024
Sergio A. VERIFIED CUSTOMER
Anthony was very professional and efficient
11/22/2024
Josephine M. VERIFIED CUSTOMER
Too many things to list. If someone would like to call me, I’d be happy to elaborate.
11/22/2024
Annettee N. VERIFIED CUSTOMER
I can confidently say that Anthony Ortiz service is outstanding. Anthony took the time to explain the process and answer all my questions, making me feel valued as a customer. His professionalism and friendly demeanor really set him apart.
Overall, my experience has been consistently positive, and I highly recommend Anthony to anyone in need of reliable and trustworthy car service. You won't be disappointed!