Talked to the service advisor, Jonathan about how my tires were not rotated in the previous visit so he said that supposedly higher thread tires are supposed to be in the front so if my tires were not going to be rotated why charge? After my visit tires were still not rotated, I called and asked to speak to the manager and some Valerie girl said “I will send him a message.” 24 hours later and have not heard from the manager, explains why the service advisors get away with giving **** customer service.
11/19/2024
Octavio L. VERIFIED CUSTOMER
Estoy satisfecho con el servicio
Y el señor George Raygoza
Fue amablemente me explicó
El servicio de mi carro y lo que necesitaba
Estoy muy satisfecha con el servicio y el personal
11/19/2024
Vothy H. VERIFIED CUSTOMER
I recently went to Carson Honda for an unscheduled maintenance. The service there was horrible. I would have come here to Cerritos however, the tow truck wouldn’t bring me to this location. Anyway, going forward I will always utilize Cerritos and can say that the quality and Josep was extremely helpful.
11/19/2024
Leticia C. VERIFIED CUSTOMER
Trevor Rodriguez is thee best helpful Honda guy! Friendly, knowledgeable, thorough and friendly. I will always choose Honda because of Trevor!
11/19/2024
Charles S. VERIFIED CUSTOMER
Ruben did a real fine job for me.
11/19/2024
Mina Y. VERIFIED CUSTOMER
Julie was so nice and very accommodating I really appreciate all the help she provided. She made the experience go as smooth as possible for me while I was at work. She's great!
11/19/2024
George G. VERIFIED CUSTOMER
You guys have always given me a professional and courteous service
11/19/2024
Christine . VERIFIED CUSTOMER
George was great.
11/19/2024
Alvin P. VERIFIED CUSTOMER
I scheduled to get an oil change and tire rotation today. I got the car back and drove home. I noticed they didn’t rotate my tires, So I had to drive back to the dealership and talk to a representative and they finally got it done. Wasted my time and gas. Who ever the mechanic was need to be reevaluated.
11/19/2024
Alex H. VERIFIED CUSTOMER
Trevor is outstanding! My go to guy in the service department and always a great help!
11/19/2024
Gabriela O. VERIFIED CUSTOMER
Very helpful and informative guy. Fast and professional service.
11/19/2024
Bharat B. VERIFIED CUSTOMER
Wonderful service
11/19/2024
Oscar T. VERIFIED CUSTOMER
Service rider was great thank you
11/19/2024
Brittany P. VERIFIED CUSTOMER
Michael was really helpful and went out of his way to find a part that I’ve been waiting on for over a year!! I’m so happy it’s finally taken care of. Thank you for the great customer service and for explaining everything so clearly to me Michael!
11/19/2024
Sandra Jaquelin. VERIFIED CUSTOMER
Completely satisfied with the friendly and efficient service. The best!
11/18/2024
Rita C. VERIFIED CUSTOMER
This visit to your service department was exceptional. I expected to have major damage to my front end suspension, it appears no job is too big for Norm Reeves technicians. The time in your shop was two days, which was reasonable and the cost was as well. Thank you Norm Reeves service technicians, you far exceeded my expectations.
11/18/2024
Dara C. VERIFIED CUSTOMER
The technician left the dirty oil print on the door. They should clean it up.
I wanted to attach the picture but this won’t allow me to.