Abysmal service. Nothing done. No feedback. Didn't answer multiple requests for contact, voice-mail and web message and text message. No work done. Issue not fixed. No charge? Have the spine you don't want me as a customer if you don't want to help me with my issue! Spoke to service manager and seemed more interested in escaping blame than actually addressing my issue. Offered to have some basic things looked at but didn't seem like remediation was in sight. I'll never be back and I will be letting everyone I know to avoid norm reeves. Fix your customer service!!!!!!
2/19/2025
Kathy C. VERIFIED CUSTOMER
Great services
2/19/2025
Mark A. VERIFIED CUSTOMER
Luis was on his phone and rather than checking me in for appointment.
2/19/2025
Sally P. VERIFIED CUSTOMER
They did the maintenance and found the reason for the problem messages I was receiving and fixed it all same day.
2/18/2025
Maria A. VERIFIED CUSTOMER
Very happy with Rosalinda’s attention
2/18/2025
Geraldine E. VERIFIED CUSTOMER
Simona provided great service and excellent communication during the servicing of my vehicle.
2/18/2025
Wilbert M. VERIFIED CUSTOMER
Thank you again, Karina.
2/18/2025
Patricia B. VERIFIED CUSTOMER
Service was good and prompt The team was very helpful
2/18/2025
Cervando J. VERIFIED CUSTOMER
Thanks for your help
2/18/2025
Fatih Y. VERIFIED CUSTOMER
It was quick and smooth experience. Simona was very helpful and informative!
2/18/2025
Bill D. VERIFIED CUSTOMER
Excellent professional service
2/18/2025
Jeanne S. VERIFIED CUSTOMER
I appreciate and value your services.
2/18/2025
Jocelyn N. VERIFIED CUSTOMER
Good job
2/18/2025
Michael C. VERIFIED CUSTOMER
Mr. Bautista was cordial and informative during my encounters with him. He was knowledgeable about the repairs my car needed. It was a good and pleasant transaction.
2/18/2025
Alejandra M. VERIFIED CUSTOMER
Courteous staff and good service.
2/16/2025
Randy S. VERIFIED CUSTOMER
John is a good kid. Happy with his service. My only comment is that I wish the estimated wait times for service were a little more accurate, but that has nothing to do with John, just an overall suggestion
2/16/2025
Diana Ivette. VERIFIED CUSTOMER
Simona was great, very courteous and great communication
2/16/2025
Danny C. VERIFIED CUSTOMER
Karina was great to worth with. Professional and efficient in my service needs today. Thank you
2/16/2025
Rosa R. VERIFIED CUSTOMER
Karina was very thorough and the service time was perfect