Had an appointment at 10:00, was told that waiting time would be 2.5 hours and it took over 3 hours just for changing oil in my truck.
7/24/2024
Jacques P. VERIFIED CUSTOMER
Very happy with my service experience and John Bautista was very helpful and made the visit quick and easy.
7/24/2024
Abraham G. VERIFIED CUSTOMER
Simona is doing a fantastic job. Received me with professionalism and kindness and full support from start to finish. She is an asset to the company 5 star.
7/24/2024
Eliud Robin. VERIFIED CUSTOMER
Professional and courteous service as always! Thanks Norm Reeves Toyota!
7/24/2024
Peran S. VERIFIED CUSTOMER
Simona set a realistic timeline and made sure all my needs were met. Great worker and will definitely call her to schedule my next visit.
7/24/2024
Donna D. VERIFIED CUSTOMER
Takes FOREVER every time and shuttle service is sporadic, especially when you’re trying to get your car back. Also can’t talk to a human being if your service advisor is not picking up the phone.
7/24/2024
Veronica M. VERIFIED CUSTOMER
Q was very helpful and on top of making sure my mom’s vehicle was looked at throughly. Thank you.
7/24/2024
Anita W. VERIFIED CUSTOMER
Most positive experiences I’ve ever had dealing with car service. The young woman who handled everything (Sorry I forgot her name.) was pleasant & professional. She explained everything. The waiting area was comfortable. The process was quick. A+ Norm Reeves!
7/24/2024
Daniel G. VERIFIED CUSTOMER
She was very nice. She was very helpful.
7/24/2024
David C. VERIFIED CUSTOMER
Had 8am appointment, wasn’t seen until 8:20am and maybe me late to work. Maybe hire more service advisors because they looked busy typing away. Was told to contact them for the shuttle ride back, they never responded back so I had to pay for one. I will not go back to this location for service but rather one that provides a ride share credit.
7/23/2024
Lana R. VERIFIED CUSTOMER
My second time being helped by Q and he was great, again. Thanks Q!
7/23/2024
Francoise E. VERIFIED CUSTOMER
Simona & everyone else were very helpful
7/23/2024
David M. VERIFIED CUSTOMER
I arrived at 6:50am for my 7am appointment. At 7:30am I was informed that my car required $1,200 worth of work, and was assured that it would be completed in 2 hours. I double checked this time and returned near 9:40am to be informed that it would be another half an hour. The work was not completed until approximately 10:40am. While I understand estimates are just that, it cost me as a consumer and as a person that relied upon the estimate to accommodate the unexpected cost and time. For that reason, I found the experience upsetting and unfortunate.
7/23/2024
Miguel M. VERIFIED CUSTOMER
Karina was very helpful and knowledgeable
7/23/2024
Marina L. VERIFIED CUSTOMER
Excellent
7/23/2024
Michele H. VERIFIED CUSTOMER
Very helpful
7/23/2024
Anita H. VERIFIED CUSTOMER
Richard was very helpful. I appreciated the way he advised me on optional service for my vehicle