Very pleasant interaction with Robert. A great team over there.
7/16/2024
Patricia N. VERIFIED CUSTOMER
Simona Teslenko did a superb job of keeping me updated, explaining what and why certain repairs were recommended to be done, keeping me posted on expected time of completion and was very engaging, friendly and knowledgeable. She listened well and was very customer service oriented.
7/16/2024
Austin M. VERIFIED CUSTOMER
None
7/16/2024
Morgan D. VERIFIED CUSTOMER
Thank you to Simona for being so nice and on top of everything!
7/16/2024
Gabrial D. VERIFIED CUSTOMER
Rosalina was very knowledgeable, courteous, and checked in with me frequently. Thank you!
7/16/2024
Brian C. VERIFIED CUSTOMER
Not so much an issue with the assigned service advisor but maybe more a system issue. The main issue was poor communication. This was unusual and I normally have a great experience. It’s likely because my car was towed in on Saturday for a 7:15 appointment on Monday, so different workflow. If not for my multiple attempts calling & texting throughout the day, I’m not sure my car would have been serviced yesterday. I was in the dark all day. Eventually, I got a text my car was done around 3 pm. The automated phone system is not user friendly, could not easily get ahold of advisor, had to go through appointment schedulers to talk to a person, and the texting function that was promoted was not helpful because there was no response to my two text messages. Seems like some simple opportunities to improve communication and customer experience. Thank you, Brian C
7/16/2024
Dalia H. VERIFIED CUSTOMER
Fast service
7/16/2024
John Joseph. VERIFIED CUSTOMER
N/A
7/16/2024
Robert P. VERIFIED CUSTOMER
Great service as always! Efficient, professional, friendly, good communication.
Thanks!
7/16/2024
Alfredo C. VERIFIED CUSTOMER
I would like speak to the maintenance manager at his earliest convenience.
7/15/2024
Evaristo Casimiro. VERIFIED CUSTOMER
Luis and the service department were great! It's only been a week that the defective floor carpet has been replaced from my 2023 Camry so time will tell. The issue I have is why am I being charged $186.96 for the rental car insurance. I will contact the service department this coming week and see if they can help.
7/15/2024
Clare C. VERIFIED CUSTOMER
Simona is excellent: knowledgeable, articulate, and efficient. She communicates with her customer regularly and well.
7/14/2024
Oracio S. VERIFIED CUSTOMER
Good job
7/14/2024
Maria A. VERIFIED CUSTOMER
I’m very satisfied with the service
7/14/2024
Paul G. VERIFIED CUSTOMER
great service
7/14/2024
Stephen B. VERIFIED CUSTOMER
Richard was very helpful
7/14/2024
Francois K. VERIFIED CUSTOMER
Thank you very much Karina
7/14/2024
Breanna D. VERIFIED CUSTOMER
I was the 1st car to pull in. Showed up at 7:30. Had an 8 an appt. Again my car was the 1st car to go in at 8 am for ONLY AN OIL CHANGE and my car wasn’t ready for over 2 hours! Ridiculous! I rather take my Camry ANYWHERE else that won’t take 2 hours for a simple oil change.