My Sienna has been having problems with the hybrid system and I do t feel safe driving my car until Toyota figures out the issue, but according to some case manager, they have to release my car because they can’t find any issue to fix. Not even 24 hours after I brought the car home it happened to me again. And this time again it broke down in the middle of the street and we had to push it back home and into the driveway.
7/8/2024
Murali S. VERIFIED CUSTOMER
It took three and half hours to complete the recall job. We were told by Katrina it would take max three hours that is ok but she never came once to update us about the progress the whole time we were waiting in the waiting room.
7/8/2024
Susan D. VERIFIED CUSTOMER
ok
7/8/2024
Arturo B. VERIFIED CUSTOMER
I bought my wife a 2023 Chevy traverse in January I just had our first service done on it and it was the worst experience I wish we had bought a Toyota Highlander my Tacoma service was great keep up the good work thanks
7/8/2024
Larry W. VERIFIED CUSTOMER
Had a mixup on the events , the vehicle has less than 10,000 miles and the job was done for 15,000 miles check up. They said previous service was done on 10,000 miles when the vehicle was at 5000 miles on it. I have no idea what is going on with the service at this time.
7/8/2024
Karen W. VERIFIED CUSTOMER
Great follow-up.
7/7/2024
Marbeli M. VERIFIED CUSTOMER
Thank you good service
7/7/2024
Luan N. VERIFIED CUSTOMER
Great service. Friendly and knowledgeable advisor. Willing to go extra mile to verify vehicle safety after repairs.
7/7/2024
Rodrigo M. VERIFIED CUSTOMER
Stellar customer service by your techs and by my service adviser, Rosalina
7/7/2024
Aixa G. VERIFIED CUSTOMER
Great job and customer service
7/7/2024
Jose R. VERIFIED CUSTOMER
NA
7/7/2024
Robert B. VERIFIED CUSTOMER
Simona was great!
7/7/2024
Robert Alan. VERIFIED CUSTOMER
.
7/7/2024
Monica B. VERIFIED CUSTOMER
She was wonderful! Very knowledgeable and answered all my questions.
7/7/2024
Talia P. VERIFIED CUSTOMER
Staff were pleasant and courteous.
Recommend temporary signage placed at entrances to guide cars when the service line gets too long.
Recommend a better designated area for cars to be parked post-service. The recommendation to walk around the parking lot to try to locate my car post-service with no general guidance is unacceptable.
7/7/2024
Abigail H. VERIFIED CUSTOMER
A quoted one-two hour time frame to complete the requested services took four hour due to “wait times” despite having a scheduled appointment.
7/7/2024
Patricia Y. VERIFIED CUSTOMER
I was not given updates throughout the day. When I called, I could not wait on hold to speak to a person and was by default him up on by the phone tree. It was not communicated to me that a 9:15 am check-in for a small service meant that anyone showing up before me in the am without an appointment would bump my service later in the day. I needed to call to ask for an explanation of services suggested to better understand them and it wasn’t easy to connect with my service advisor.