Wait time to check in for an appointment was 30 minutes. Way too long.
2/3/2025
Stephen S. VERIFIED CUSTOMER
The service agents are so friendly and professional.
2/2/2025
Ryan M. VERIFIED CUSTOMER
Q is very helpful and nice.
2/2/2025
German N. VERIFIED CUSTOMER
Simona was a great help!
2/2/2025
Vera J. VERIFIED CUSTOMER
Thank you!
2/2/2025
Anita W. VERIFIED CUSTOMER
The service was professional and efficient and my service provider was also very personable. I really appreciated him keeping me informed and how he took the he time to walk me to my car.
2/2/2025
Roy B. VERIFIED CUSTOMER
Thank you for the great work!
2/2/2025
Tom S. VERIFIED CUSTOMER
Great customer service
2/2/2025
Cody F. VERIFIED CUSTOMER
Everybody was nice and it went smooth. Another home run for NRT. Sales, service, financing, everything has gone well for me.
2/2/2025
Victor M. VERIFIED CUSTOMER
Everything was perfect
2/2/2025
Jeffrey P. VERIFIED CUSTOMER
Good service
2/2/2025
Denis J. VERIFIED CUSTOMER
Service cc was great, customer service polite and efficient, did not have to wait long to check car in and pick up was a breeze. Thank you.
2/2/2025
Loures S. VERIFIED CUSTOMER
Just need the side seat cover replaced
2/2/2025
Stephen S. VERIFIED CUSTOMER
Efficient, great courtesy and professional! Only negative comment is I wish the lounge had Apple phone charging ports
2/1/2025
Michael J. VERIFIED CUSTOMER
I had the pleasure of working with Denise Lopez at Norm Reeves Toyota, and her customer service was truly outstanding! She kept me updated every step of the way regarding the status of my vehicle repairs, answered all of my questions thoroughly, and maintained a positive and professional attitude throughout the process. Her dedication to providing excellent service made a stressful situation much easier. Denise is a true asset to the team, and I highly recommend her to anyone in need of top-notch service. Thank you, Denise, for going above and beyond!
2/1/2025
Jake K. VERIFIED CUSTOMER
Rob was good. I was not satisfied with the response that the brake noise was not found because I hear it daily.
2/1/2025
Pat B. VERIFIED CUSTOMER
Too hard to reach service or any service writer by phone. Very inconvenient and frustrating and it made it hard to plan what I was doing because I never knew when my car was going to be ready.
2/1/2025
Paulos H. VERIFIED CUSTOMER
The service was completed in a short possible time, and Joshua very curtious.
2/1/2025
Mary S. VERIFIED CUSTOMER
She was very efficient and polite. It was a very good experience, and I’ve had one other at Norm Reeves that was not particularly good, so this was a delight.
2/1/2025
Myra M. VERIFIED CUSTOMER
Richard was great! Provided me with the information I needed on my car. Thank you!