Simona Teslenko Thank you for all your Support. Simona Teslenko is a Great Credit to N.R. Toyota San Diego.
1/30/2025
Tai C. VERIFIED CUSTOMER
Hi! Good job repainting my vehicle and did the extra on matching color on plastic and metal parts. Wonder how to communicate with Larry. I texted him but he never replied. Is that a one-way text that he cannot receive any message?
Thank you!
1/29/2025
Ilir Z. VERIFIED CUSTOMER
Simona is very nice and great customer service oriented.
1/29/2025
Patricia M. VERIFIED CUSTOMER
This was the best experience I have ever had with a dealership. Luis restored my faith in Toyota. I called with a locked screen issue that another local dealership did during a airbag recall appointment. The other dealership told me to go away and call Toyota and that it would take at least 10 hours if they needed to look at it. After calling Toyota they said indeed that I needed to take it to a dealership to unlock it, it was not a password I set. When I called Norman Reeves, Luis instantly tried to help me and troubleshoot over the phone. I brought it in a few days later and the service shop fixed it within an hour. I was thrilled to have my screen and audio back. Norman Reeves service department has the upmost integrity and work ethic. I will trustfully bring my vehicles here every time and I will let all my colleagues, friends and neighbors know that this is the best service department in San Diego! Thank you for resolving my issue and treating me like a person.
1/29/2025
Cheryl D. VERIFIED CUSTOMER
Robert Farr helped me with my car repair and work
1/29/2025
Franco G. VERIFIED CUSTOMER
Great job!
1/29/2025
Shamsiosadat S. VERIFIED CUSTOMER
Service was perfect and Employees were very nice and helpful
1/29/2025
Richard G. VERIFIED CUSTOMER
Appreciate how quickly the maintenance was completed. Very good service from everyone involved. Thanks
1/29/2025
Angela A. VERIFIED CUSTOMER
I had a long wait repair so I asked my advisor for a ride home. He confirmed that I’d get a ride back as well, however when the vehicle was done I was unable to get a hold of either him or anyone live. I spent 40 min on a phone being routed to ann automated service and never managed to get any advisors or front desk receptionist. I had to pay for Uber $20 and wait another 20 min. Not big money compared to what I paid for the service but waste of time, frustration and disappointment. I also did not enjoy getting two sales texts from two different numbers asking to buy my car as soon as I dropped it off. That’s not what I give my phone number for. When I am ready to sell my car, I can decide on my own. I prefer that Toyota service department asks my consent before using my number for other purposes.
1/29/2025
Lawrence V. VERIFIED CUSTOMER
Wouldn’t look at my tires sensor sensor. Didn’t go over what oil you used or if you changed the oil filter. Didn’t tell me if the tires were good. And you don’t need to text me 6 times. The text are annoying
1/29/2025
Isabelle L. VERIFIED CUSTOMER
Thank you for helping with the complimentary shuttle rides, they were so very helpful!
1/29/2025
Jeffrey C. VERIFIED CUSTOMER
Tires overfilled according to Toyota PSI numbers on door jam. Mentioned to service write and was basically dismissed vice correcting. Also when I got home oil was dripping off skid plate and cross member, I had to go underneath and wipe clean.
1/29/2025
Gary F. VERIFIED CUSTOMER
Denise rolled out a ‘red carpet’ of timely, efficient, and successful auto maintenance. It’s a blessing to have a resource like Denise available that I can confidently turn to in keeping my ancient RAV4 rolling along. Thank you, Denise!
1/29/2025
Sascha M. VERIFIED CUSTOMER
The rock guard in front was not properly reattached.
1/28/2025
Andrea N. VERIFIED CUSTOMER
John was very professional and kind and helped me out with organizing the shuttle! Thank you!
1/28/2025
Bijan H. VERIFIED CUSTOMER
She was very polite and friendly. Great service!
1/28/2025
Reynaldo A. VERIFIED CUSTOMER
The service was awesome. It was fast, and quick. Staff is friendly. Simona is very knowledgeable and efficient. She is a consummate professional.
1/28/2025
Mariela G. VERIFIED CUSTOMER
Rosalina was very kind and informative with all of the questions I had regarding my service
1/28/2025
Mellissa D. VERIFIED CUSTOMER
Wasn’t really explained what the repel was. I had looked into it a little and it looked like they washed your vehicle with the repel stuff. When I picked up my vehicle it wasn’t clean. I was told it would take about 4 hours but was notified my vehicle was done after an hour and a half(but also got a service). So I guess I am just questioning if the Repel actually got done? Other than that everything was fine.