Communication was completely lacking. I messaged several times and left several voice mails. Luis said he was out for a few days. No one picked up his messages. Do you not offer backup coverage? While I appreciate the discount for our numerous delays and ultimately an incomplete repair, I will never come here for repairs again.
1/11/2025
Cecilia P. VERIFIED CUSTOMER
Very happy with the service.
1/11/2025
Theresa S. VERIFIED CUSTOMER
Thank you, Rosaline! I appreciate all your help today and thorough communication. See you next time!
1/11/2025
Christopher M. VERIFIED CUSTOMER
Richard was only there for the intake of my vehicle then gone the next 2 days. He did a great job but it was real confusing and a slightly negative experience working with other service writers.
1/10/2025
James R. VERIFIED CUSTOMER
Great Service as always. Robert is always on top of things.
1/10/2025
Lydia C. VERIFIED CUSTOMER
No comment
1/10/2025
Gabrielle D. VERIFIED CUSTOMER
John took care to explain the report, remedy any discrepancies, and listen to my concerns. I will continue to schedule maintenance for my vehicle through John.
1/10/2025
Zane Z. VERIFIED CUSTOMER
Richard was extremely helpful explaining the issues that were found so I had the best understanding of the situation and what needed to be done.
1/10/2025
Gwen S. VERIFIED CUSTOMER
Great service thank you
1/10/2025
Arnold G. VERIFIED CUSTOMER
John handled the problem in a professional manor.
1/10/2025
Elmer Suing. VERIFIED CUSTOMER
Outstanding support and very satisfy on work done> Bravo Joshua.
1/9/2025
Tina P. VERIFIED CUSTOMER
Joshua was courteous, service-oriented and communicative, so he was just great! I was in and out of there within about 90 minutes on what looked to be a very busy morning for service appointments. Great job!
1/9/2025
Allen L. VERIFIED CUSTOMER
Norm Reeves Toyota has failed to address the issue of check engine light, track off and flashing 4 LO. They did charge me a new alternator and battery for 2000.00 and the same lights returned. I am disappointed
1/9/2025
Sharron G. VERIFIED CUSTOMER
Robert Farr is an honest service writer and your whole team is very professional.
1/9/2025
Dmitrii R. VERIFIED CUSTOMER
That was great
1/9/2025
Thanh D. VERIFIED CUSTOMER
Joshua is very good guy. He explained detail what need for my car . I am very happy with him and the mechanic team. Thank you so much
1/9/2025
Francine O. VERIFIED CUSTOMER
La persona que me atendió me dió un servicio muy malo horrible eso es inaceptable. Mi cita era a las 10:30. Llegué 20 minutos antes a la cita y me dijo que en dos o tres horas el carro iba a estar listo dije bueno entre mí a las 12:30 1:30 va a estar listo ok muy bien,, a la 1:38 fui y le pregunté qué pasó ya pasaron tres horas más de tres horas y el carro no está listo y lo que me contestó él dijo dame 15 a 20 minutos más en ese promedio el carro estará listo porque todavía lo están inspeccionando en inspección y dije ok está bien y le dije OK está bien 15 o 20 minutos máximo Pasaron 45 minutos más aparte de los 20 minutos y el carro no estaba listo me hizo esperar demasiado ???????????????????? tuve que cancelar una cita importante para mí , por qué la persona me mintió por qué mejor no me dijo o me hubiera dicho el carro va a estar listo de 3:00 a 4:00 horas así hubiera quedado más satisfecho yo , pero esto es inaceptable esperar más de 4 horas no no ????
1/9/2025
Allan F. VERIFIED CUSTOMER
Super happy the rear brakes were noticed and fixed. When I got my brakes serviced here last time I thought the front end dove a lot and that it didn’t feel like the rear shoes were grabbing as much. Super excited to have the truck braking normal again.
1/9/2025
Yolanda C. VERIFIED CUSTOMER
Mr Gonzalez answered all my questions and the service took exactly the time he told me.
1/9/2025
Stephen C. VERIFIED CUSTOMER
My wife showed up on time for our 9 o’clock appointment to receive the 2nd key from the car that we purchased approximately 2 months ago. The salesman couldn’t find it when we purchased the car. Therefore my wife came into get the key for the appointment but had to wait 6 hours to get the key which we should have been available when we purchased the car!