Great!! customer service!! Rosalina she is the best!!
1/7/2025
Ann J. VERIFIED CUSTOMER
None
1/7/2025
Bradley H. VERIFIED CUSTOMER
Service was great.
1/7/2025
Mary Ann. VERIFIED CUSTOMER
Simona was very sweet and great. She gave me all the details on my service before I left my car and gave me all my information needed before I left. She understands her job well and I was satisfied with her customer service. I will definitely be coming back to Norm Reeves Toyota service.
1/7/2025
Sofia C. VERIFIED CUSTOMER
Helpful friendly service
1/7/2025
Tanya C. VERIFIED CUSTOMER
Very attentive and very thorough good communication skills. Awesome thank you
1/7/2025
Debbie S. VERIFIED CUSTOMER
He could have been nicer
1/7/2025
Anna V. VERIFIED CUSTOMER
Service was okay but the wait was really long.
1/7/2025
Mike M. VERIFIED CUSTOMER
The entire process of a recall was anything other a sham. The fact that the work would be done is one thing BUT to NOT advise that the original part will no longer fit and need to buy a new one is NOT a recall. Being a business owner I would say this was the shadiest bait and switch move I have ever seen. I'm ok with never doing business with such organization.
1/6/2025
Claudia S. VERIFIED CUSTOMER
I spend 3 hours for spark plugs. I got at Toyota at 9:45 AM, and I left at 1PM.
Richard informed that my car needed important repairs after 3 hours, thats completely wrong to let people know after 3 hours and the car is ready to go. I have taken my car for service an busiest days and doesn't take 3 hours, I don't know if my card was ready before, because I was the one who asked if my car was ready, also your prices are the double than other places. NOT HAPPY.
1/5/2025
David H. VERIFIED CUSTOMER
Q Holt is always top notch and has been part of our family for 13 years now. I would not trade him for anyone. Thanks a ton Mr Q Holt.
1/5/2025
Gloria M. VERIFIED CUSTOMER
Customer service was excelente
1/5/2025
Gemma S. VERIFIED CUSTOMER
The service here was very efficient. The check in process overall was phenomenal. Karina is very courteous, friendly, and personable. I appreciated the follow up phone call and texts providing recommendations. If I may suggest It might be good to do video inspections. Then customer is truly engaged and sees how hard working the techs ate providing their services
1/5/2025
Rosa R. VERIFIED CUSTOMER
He was kind and kept me informed at all times.
1/5/2025
Eduardo C. VERIFIED CUSTOMER
Denise was excellent and efficient on a super busy day!
1/5/2025
Elizabeth A. VERIFIED CUSTOMER
Made a tough situation bearanle.
1/5/2025
Sarah O. VERIFIED CUSTOMER
Said it would be 2.5 hour wait, only took 1. Thank you
1/5/2025
Georgia N. VERIFIED CUSTOMER
Never disappoints
1/5/2025
Anne D. VERIFIED CUSTOMER
Karina is friendly, professional and explained everything perfectly. She made sure my questions were all answered. Thank you for another great experience at Norm Reeves Toyota.