My overall experience was not a good one but without Robert I wouldn’t be happy about the service. He was with me at every step while the situation was figured out. I understand the new Tundras don’t have much data behind the service but it was a hassle trying to figure out what was actually wrong with the truck.
Regardless, Robert Farr deserves the 5 star.
2/3/2023
Clare C. VERIFIED CUSTOMER
The service was strong--Karina was polite and professional--and I much appreciated that Jorge, who is an excellent driver and a kind well-educated man, was able to drive me back home so that I didn't have to wait. Thank you!
My only complaint is that the rattle I can hear in mybrightvrear door (possibly window frame?) Is still there. Yesterday zi could hear the rattle when I drove slowly and straight. Should I bring my car back in?
2/2/2023
Juan C. VERIFIED CUSTOMER
Excellent service
2/2/2023
Uduak G. VERIFIED CUSTOMER
Rosalina service was excellent.
2/2/2023
Sean W. VERIFIED CUSTOMER
Omar was great! Thanks for the outstanding service!!
2/2/2023
Ra H. VERIFIED CUSTOMER
Very impressed
2/2/2023
Elizabeth R. VERIFIED CUSTOMER
He was fine and appeared to know we what he was doing.
2/2/2023
Miguel K. VERIFIED CUSTOMER
Friendly and helpful
2/2/2023
Peter S. VERIFIED CUSTOMER
Rosalina did a great job, very nice and professional!!
2/1/2023
Vincent B. VERIFIED CUSTOMER
She told me what was needed and got the job done that same day.
2/1/2023
Karina A. VERIFIED CUSTOMER
Excelente servicio gracias
2/1/2023
Elizabeth F. VERIFIED CUSTOMER
Best service advisor on this side of the Mississippi
2/1/2023
Adam P. VERIFIED CUSTOMER
Omar was easy to talk to and explained details clearly to me. He went above and beyond by informing me about recall and fix programs in place that affect my vehicle, for which I am truly greatful.
2/1/2023
Trina G. VERIFIED CUSTOMER
Jessica was very helpful, kind and knowledgeable. She’s awesome.
2/1/2023
Wilson G. VERIFIED CUSTOMER
It was a recall repair that was done poorly by Toyota of Elcajon they wouldn’t stand behind their work so I came to you folks to have it repaired properly took a little longer because of the shoddy work that was done prior to my visit to your establishment. Omar did the best job he could do under the circumstances. I will deal with Omar on future service and repairs. Needless to say I will never do business with toyota of Elcajon again
2/1/2023
Harold B. VERIFIED CUSTOMER
Everything went fine for the 45 thousand mile check-up. Car actually has only 30 thousand driven miles. I am keeping a 5000 mile check-up. It takes me approximately 1 year to drive the 5,000 miles.
2/1/2023
Stephen Y. VERIFIED CUSTOMER
Keep up the great work you do.your customers, are happy-go-lucky, when they leave with a fixed vehicle..thanx guys
2/1/2023
Amy S. VERIFIED CUSTOMER
In and out quickly, much appreciated
2/1/2023
Ricardo V. VERIFIED CUSTOMER
Robert was exceptionally helpful and professional, I can’t imagine being a better service than what I received