Although the service took a while ,the service lounge is cold .and didn't have a coffee vending machine.that would be nice .
1/3/2023
Maria Teresa. VERIFIED CUSTOMER
Muy profesional y amable
1/3/2023
Bob A. VERIFIED CUSTOMER
Excellent service. Thanks!
1/3/2023
Ron W. VERIFIED CUSTOMER
Jessica was great. She let me know what was happening with my car.
1/3/2023
Alexander P. VERIFIED CUSTOMER
Q Holt is great! He is the only service advisor at any Toyota dealership whom I trust with my 1997 FJ80 series Land Cruiser (LX450). He always provides excellent service!
1/1/2023
Beka F. VERIFIED CUSTOMER
Rosalina helped me in the process of finding the problem of my car and informed me on time. I also appreciate and give thumbs up for technician Frank…
12/31/2022
Kehinde B. VERIFIED CUSTOMER
On 12/23/22, the front left tire was leaking. These were brand new tires. On my way traveling out of San Diego
12/31/2022
Sally G. VERIFIED CUSTOMER
My oil change took over 2 and a half hours when they said it would be an hour to an hour and a half I waited at my car for over 40 minutes before a technician came out to do the paper work.
12/31/2022
Denver B. VERIFIED CUSTOMER
I appreciate my service rep Louis for asking the team to see me sooner since I was moving my daughter …
Everything worked out..
12/31/2022
Jimmy T. VERIFIED CUSTOMER
Thanks
12/31/2022
Amber L. VERIFIED CUSTOMER
Despite having an appointment I waited 30 minutes in my car before being helped. I waited an additional 30-45 minutes for a shuttle to my rental car. When I returned my rental car to the dealership I was hit by another car in the lot and I waited an additional an hour to receive any assistance from the service associates since apparently the majority of the staff was in a meeting the entire time. The Enterprise rental was unresponsive by phone and I had to drive myself there to deliver the information on the driver who hit me. I was charged an additional day of insurance for leaving the rental vehicle at the dealership. This whole department is inept and lacks all concern for delivering customer service. I will never return to this business after spending thousands of dollars over a 15 year period.
12/31/2022
Richelle C. VERIFIED CUSTOMER
Q Holt was great! Very accommodating !
12/31/2022
Pheng C. VERIFIED CUSTOMER
Very good customer service
12/31/2022
Abdiqani A. VERIFIED CUSTOMER
I was not happy with the service I got . I waited in the lobby more than 4 hours. The lady who help me was not very nice. I have to check multiple times if my car was ready. Finally I saw my car outside while I was waiting at the lobby and told them my was ready. Only then she helped me. Overall bad experience.
12/31/2022
Corazon Laja. VERIFIED CUSTOMER
Jessica has done a very good job in scheduling the repair of my car and assisting me in setting up the various functions of the Rav 4. I would like to thank her and Frank for a job well done.
12/30/2022
Melissa B. VERIFIED CUSTOMER
Thanks!
12/30/2022
Jennifer P. VERIFIED CUSTOMER
Very professional and went above and beyond to make sure my car was serviced as quickly as possible. He provided updates and made sure my family and I had a car while mine was being serviced. All the workers are amazing as well as Jorge, the shuttle driver guy he was a sweetheart. Thank you for everything!
12/30/2022
Anthony G. VERIFIED CUSTOMER
Robert is a great advisor very knowledgeable and informative. He did a great job keeping me in the loop. Worked with me where he could. Frank my technician went above and beyond to keep me safe on the road. Thanks my card will be coming in for service in the future
12/29/2022
Tofowa T. VERIFIED CUSTOMER
Q Holt is always an excellent service rep. I. Will always appreciate his excellent job.
Thanks
12/29/2022
Victoria A. VERIFIED CUSTOMER
Robert is very professional and updated me while I was waiting. He is such a nice person and great customer service!