Luis and Larry were both excellent in resolving an issue I had a with my service last week. Thank you, Ryan
12/29/2022
Alex E. VERIFIED CUSTOMER
I’m down from Oregon- you got me taken care of in no time!
12/29/2022
Edward U. VERIFIED CUSTOMER
Q was his usual thorough competent self. Kept me posted as usual and went out of his way to come by and pick me and take me back to the dealership to get my truck. Time will tell as to the quality of the work done. It has always been excellent in the past and I would nothing different this time. Good product and good service! Thanks.
12/29/2022
Mary G. VERIFIED CUSTOMER
My Prius was brought in with the same problems that it was having
several months previously. The dashboard did not light up, the backup camera did not work, etc. Mr Martinez claimed that none of those problems were recorded on the previous invoice, nor did they exist when I arrived for servie; even though he could clearly see that the dash was dark. When I stated that the hatchback would not open, he told me that the Prius hatchback did not open when the engine was running. I have been driving a Prius since 2008, so I know that this is not true. I wonder what else the dealership does not know about the Prius. Mr Martinez said that there was nothing wrong with the car except that it needed a new kind of circuit board behind the dash for $1600. This in no way would address the problems I have been having, that he all but chose to ignore and dismiss my claims. Now my Prius is having the same problem as it was previously.I will not return it to a dealership that doesn't listen to the customer, keep accurate records or have knowledge about my type of vehicle. The first time I brought it in, I spent a large amount of money, only to find that it did nothing to address the problem.
12/28/2022
Emilia G. VERIFIED CUSTOMER
No me gustó el cervisio okey
12/28/2022
Romanita H. VERIFIED CUSTOMER
I was told I needed a battery. Also wasn’t nothing put written on my receipt. I went to auto zone. They checked my battery they said it was a good battery. I don’t like to be lie to and taken advantage of.
12/28/2022
Karen M. VERIFIED CUSTOMER
I made an easy appointment on the phone and was in and out in the timeframe quoted for me. Thank you!
12/28/2022
Jason G. VERIFIED CUSTOMER
Check in is slow at times… sometimes acknowledgement would be nice as in hi sir, we’ll be with you in a moment etc - That never happened today - besides that all was great!
12/28/2022
Jonathan M. VERIFIED CUSTOMER
$69 to tell me me I need to replace lights that cost $5. The person knew the problem before checking me in and told me so when checking me out. Dishonest. Will never return.
12/28/2022
John S. VERIFIED CUSTOMER
Excellent and Fast service. My service writer was the best.
12/28/2022
Joseph K. VERIFIED CUSTOMER
All was fast and great
12/28/2022
Martha W. VERIFIED CUSTOMER
Very helpful
12/28/2022
Marcos V. VERIFIED CUSTOMER
Deanna is the reason why I return to norm reeves . She has exceptional customer service and has a customer first attitude. She is very helpful !!
12/28/2022
Tracy S. VERIFIED CUSTOMER
Friendly, quick professional check in and check out.
12/28/2022
Kelsey K. VERIFIED CUSTOMER
Always kind and patient while explaining everything concerning my car. Always on time and honest about wait times.
12/28/2022
Lisa B. VERIFIED CUSTOMER
So thankful from beginning to end! So friendly and explained everything to me! Gave great costumer service. Check for my understanding! Provided me with written and verbal information! Most importantly was that personal service! Greatly appreciate all the hard work from this team!!