Timely and efficient. Friendly and professional. Everyone is always a class act. I wouldn’t go to any other Toyota dealership.
12/27/2022
William J. VERIFIED CUSTOMER
She was kind and she had a beautiful smile. Thank you so much.
12/27/2022
Dinh C. VERIFIED CUSTOMER
Quick and Simple. The only downside is maybe the push to replace all four tires when only one needed to be replaced due to a bubble forming on it. Seems a little pushy but overall satisfied. I understand the safety reasons behind replacing the one tire but not all especially if the other tires were still good.
12/27/2022
Sharon H. VERIFIED CUSTOMER
I always ask for Q Holt when I bring in my RAV for service. He is thorough and makes sure I understand what is being done. He had a very busy day today and still managed to make sure my experience was first rate.
He is much appreciated!
12/27/2022
Thomas B. VERIFIED CUSTOMER
Everything went well
12/26/2022
Maria C. VERIFIED CUSTOMER
Unfortunately, this time, Toyota was ready to let me go with a slashed tire. I was disappointed because when I told them a light came on when I stated the car to leave which I didn’t have when I came for my service , they immediately said that I needed a new tire because they saw wires! So, how could they miss something like that. I was ready to go on the freeway, thanks God, I notice it before I left. At the end after I purchase the tire, I wanted to speak to a supervisor because I was concerned about the “way” they handle it. He was very nice and apologized to me. This is my third RAV4 and I’m happy; nevertheless, I was not-too-happy this time. I’m sorry I’m making a big deal, but for me it is. Thanks God everything is ok????
12/25/2022
Oscar S. VERIFIED CUSTOMER
Very good service. Thank you.
12/24/2022
William D. VERIFIED CUSTOMER
Courteous and professional
12/24/2022
Samantha T. VERIFIED CUSTOMER
I'm kinda bummed that the passenger seat was left all the way way leaned back. It's not a dealbreaker or anything; but after waiting 2+ hours for a scheduled maintenance, I just really wanted to go home. Also, no one let me know my car was ready. I was told someone would come and get me from the lounge when it was done. My phone was on silent. Had I not decided to make a phone call, I would not have seen the text message.
12/24/2022
Heather P. VERIFIED CUSTOMER
great
12/24/2022
Trao N. VERIFIED CUSTOMER
I am waiting for my car. I would like to pick it up. There was no one help me
12/23/2022
Edmur C. VERIFIED CUSTOMER
Amazing service everyone is nice and helpful
12/23/2022
Ashley R. VERIFIED CUSTOMER
Thank you
12/23/2022
Maria Q. VERIFIED CUSTOMER
Rosalina is an excellent professional, always motivated with the best disposition, making each service a satisfactory experience. Congratulations on the outstanding selection and training of your Norm Reeves Toyota staff.
12/23/2022
Maria P. VERIFIED CUSTOMER
Prompt and courteous!
12/23/2022
David H. VERIFIED CUSTOMER
First day was a wait for 4 hrs to get a 10k service, a recall that did not need fixed and a low tire that I had to purchase a new one and come back to have it installed. 2nd day (today) took 2 hrs to change a tire!! Even after I told them I had an appointment at 1:30 and was told it should not take that long. At 1:50 I was driving off after I asked what was taking so long. So you made me very late for another appointment I had. Not a great service call..way to long to wait on both issues