I like Q
It took me a long time to get my check light read.
I called many times to Norm Reeves.
Then it rained a lot and I did not remember Q had done my car last.
Then AAA said I would get a discount and AAA sent information to Toyota.
Also I get a Costco discount and that was not applied to my $350.00 more or less.
The check out lady sent a message to Q.
The man that did my spark plugs is wonderful. He stayed late and even showed me the spark plugs and the dot on them.he stayed late and finished the job.
I wanted my oil change to be priced at the same price as the last oil change. Q said the difference was only $8.00 so I thought oh well go forward. BUT I found out when I checked out it was a larger amount more like $30.00 more or less.
I miss John Levy.
I was also disappointed ???? that my spark plugs were not changed at the proper time.
Thank you.
I am glad to speak with you. Peggy B
12/15/2022
Florence N. VERIFIED CUSTOMER
Q was such a blessing to me. The level of professionalism and courtesy he showed to me and also every customer I saw him interact with, won me over and I will be returning.
Thank you so very much for the incredible service. I feel secure and confident in using you as my service provider.
F. Norris
12/15/2022
Quoc T. VERIFIED CUSTOMER
Very excellent. Her treats the customer very nice. I will come back again.
Thanks
12/15/2022
Mohammed M. VERIFIED CUSTOMER
John is really a good person and he knows what he is doing very well
12/15/2022
Jacque Lynn. VERIFIED CUSTOMER
In an initial phone call I was told that my car started and battery passed load test. With that information, I authorized an oil change. I later learned that the original phonecall was a mistake, and my battery failed the load test. I already used the money for an oil change that I would have allocated for a battery change. If I knew I needed a new battery, I would not have asked for that service. I made that request under false information.
12/14/2022
John R. VERIFIED CUSTOMER
Repair of window was done in expected time and budget.
12/14/2022
Kerry H. VERIFIED CUSTOMER
It was the most unpleasant experience I have ever had at any dealer. My service representative was not helpful and lacked customer service skills and experience. Never from any brand of car dealership experienced this treatment from the service representative
12/14/2022
Don P. VERIFIED CUSTOMER
Jessica took care of me needs and my Toyota Prius in a very timely matter. And she said that the service will get done in 3 hours or sooner And I appreciate that because she knows that my wife is at Kaiser Hospital. I need a vehicle as soon as possible. And it was done sooner then expected.
12/14/2022
Shila V. VERIFIED CUSTOMER
Q Holt is awesome. He gave great customer service and was very helpful.
12/14/2022
Placido S. VERIFIED CUSTOMER
I truly was satisfied with the customer service!
12/14/2022
Kandon D. VERIFIED CUSTOMER
I was literally told the anti theft device I was installing on my Prius would only take 6 hours to put on . It takes me 2 days to reach anybody on the phone to tell me the parts won’t arrive till another 5 days which is a huge inconvenience for me. I’m very disappointed in the lack of transparency . Also when I get there I arrive in line and it takes 20 to 30 min for anybody to even recognize me for help which was so rude. They noticed my frustration and offered a 10 percent discount .. knowing the unprofessionalism they displayed overall it’s been a horrible experience and I’ll probably never come back .
12/13/2022
Lydia C. VERIFIED CUSTOMER
Q is excellent
12/13/2022
Marylou A. VERIFIED CUSTOMER
I now have peace of mind that my car is safe. I have been with Toyota for many years and have always been satisfied . Thank you
12/13/2022
Sara F. VERIFIED CUSTOMER
Best service from beginning (shuttle driver , John .. service dept) to Q. Holt.
It was a pleasure dealing with such a professional staff
12/13/2022
Melissa S. VERIFIED CUSTOMER
Karina was very helpful and explained everything in detail. She even let me be aware that I was due for an oil change when I didn’t know!
Thank you Karina!
12/13/2022
Quynh D. VERIFIED CUSTOMER
Yes I'll be
12/13/2022
Larry T. VERIFIED CUSTOMER
Friendly and professional staff - they moved the process along quickly, and addressed all of my (truck’s) issues efficiently.
12/13/2022
John T. VERIFIED CUSTOMER
Katrina gave excellent customer service.
12/13/2022
Rabah H. VERIFIED CUSTOMER
Good guy and good and fast service
Thank you
12/13/2022
Michael Stephen. VERIFIED CUSTOMER
There were several hiccups in getting the work done but John was caring and followed through.