Norm Reeves Toyota of San Diego Auto Repair Service

Excellent service

todo muy bien gracias

Where to begin? Perhaps the fact that I informed your employees on three different occasions dating back to August and most recently when I made the service appointment that you had my phone number in your system incorrect is a good place to start. Dropped off the car Tuesday morning and found that Denise who booked my service took the day off. Luis who handle my check in told it would ready pretty quickly. Imagine my surprise when I finally called at 12:45 to inquire if the car was done to be told that they had two “bad numbers” and couldn’t reach me? Really, too bad they didn’t go one step further and email me since the address was clearly on the work orders. Was told an Uber would be sent to pick me up. All good tight? Wrong. I received a text telling me that receptionist would have my keys. Guess that was because the service department closed early for the holiday. Guess they didn’t take into account that receptionist was similarly gone for the day. As a resultt the person sitting at said desk vaugely directed me to the back (service area) when I inquired about my keyes. So I wandered around an obvious vacant service and parts department. When I went back to the front desk ( having found another service customer similarly befuddled)more than alittle upset. Why did you send me back there? I’m not the receptionist he rudely replied. Again, really? He walked me over to the other side of the showroom where the person he directed me to was clearly not in customer service mode. Instead of trying to find out why I was upset he proceeded to tell me that he didn’t even have to help me. Well, that certainly fueled my anger and frustration with the entire dealership. When I made it (loudly) clear that I could easily take my car elsewhere he actually had the temerity to say he didn’t want me to return. On the way out (after we determined he gave me the wrong keys)I stopped to see if the GM was in. Of course not, left early for the holiday. So, at this point to I wait to hear back from him or just contact corporate?

Denise is always so kind and helpful!

Quick efficient service

Another great experience and all questions and concerns answered. Great job.

Very attentive and helpful , GRATE ATTITUDE!

Good!

Great service, communication and overall attention from Luis!

Good service

My car is still notifying me that I need a maintenance check the same day I got serviced. Also, I didn’t get a reminder sticker for my next check. I am getting concerned that I didn’t get a proper maintenance check today.

Simona was attentive and professional. I can tell she knows what she is talking about. I appreciate her professionalism and also her empathy.

Very kind and helpful John Bautista! Thanks

Great job. Very professional.

Denise was a great advisor

Simona was very courteous and followed up on the status of my vehicle. She patiently went over the results of the service. She brought to my attention recommended repairs. Keep up the great work!

Great service

I had to call to determine if my car was ready as it was kept overnight, and the service tech was gone that morning.

Denise was courteous, efficient, and professional!

Great customer service. Friendly, professional and courteous. Explained what was going to be serviced.