Karina was excellent and did a great job getting my car serviced quickly. She addressed and answered all of my questions professionally and with great attention.
11/13/2022
Francisco B. VERIFIED CUSTOMER
John is fantastic. This is my first time working with him but I hope it will not be my last. John was attentive, honest and up front. He kept me informed the entired time as my car needed to be kept longer than I originally expected but he kept his word and completed the work when he told me he would. I genuinely appreciate his superior customer service and believe he is a tremendous asset to both Norm Reeves and the Toyota Corporation. Thank you, John.
11/13/2022
Rydell S. VERIFIED CUSTOMER
Car not finished by promised time then never alerted that car was ready 1 hour after
11/13/2022
Philip P. VERIFIED CUSTOMER
Everything promised were delivered. Accurate time of work completion.
11/13/2022
Harry D. VERIFIED CUSTOMER
Q holt always delivers outstanding Customer service hes an asset to the company!
11/12/2022
Lucia V. VERIFIED CUSTOMER
Luis is good person it help me slot we miss Javier Hernandez but I think Luis is prompt at what he dos grate customer service
11/12/2022
Jan H. VERIFIED CUSTOMER
Well, it wasn’t John. He was just too busy, I guess. One woman checked me in and another checked me out.
I have to say that is one complaint I always have at your place- although I can’t smash’s see why, it takes forever to even begin the process. I waited for almost 15 min. In a nearly empty garage before someone came outside . I had whatever those first papers, etc. on my car that they put on right away, but it was a long time before anything else happened.
Very long for an oil change as well. I don’t know how long my car was finished and parked before I knew it. I actually walked in to ask when it would be done and the woman got my keys right away.
11/12/2022
Isabella L. VERIFIED CUSTOMER
Took over 4 hours to contact me that my car was done for a simple oil change and tire rotation. I ended up having to ask myself and a message was sent after I got my car.
11/12/2022
Regan R. VERIFIED CUSTOMER
I sat in the waiting area for 2 hours and had to ask someone if vehicle was ready - which it was. I asked the gentleman who took my payment how do you normally reach out when vehicles are complete and didn’t receive a response. I also receive 2 texts about buying my vehicle while I sat in the lobby. If you’re going to do that you could at least tell me when my service is complete.
11/12/2022
Richard M. VERIFIED CUSTOMER
Excellent service….not happy with the life of my battery which had to be replaced
11/12/2022
Michele H. VERIFIED CUSTOMER
She was very helpful and caring.
11/12/2022
Justin H. VERIFIED CUSTOMER
John was amazing! So kind and helpful.
11/12/2022
Rebeca L. VERIFIED CUSTOMER
Very satisfied
11/12/2022
Wyatt A. VERIFIED CUSTOMER
I took my car in for a leak in the roof. I picked the car up and was told parts had to be ordered and that I would be called today. I was never called back. I called 3 times throughout the day. Nobody answered. Left a voicemail never got back to me.
11/12/2022
Jessie E. VERIFIED CUSTOMER
Honest and easy to work with.
11/11/2022
Tony P. VERIFIED CUSTOMER
My name is Tony and I’m a Toyota customer since 2018.
I’ve made all the maintenances at Toyota Reeves every 5 thousand miles. Yesterday I left my car to oil change service and today in the morning I felt a very strong smell of oil and some noise on the motor. I open the front gate to see what was going on and notice that you guys didn’t closed the oil pan, cover was missing and oil leaked everywhere.
So I started driving to Toyota and some lights started blinking into the panel
My car is at Toyota Reeves again right now and I unfortunately lost one important day of work. Inside of my car smell is so strong because of the oil leak idk if is coming out
As I’m a regular customers of yours and this is a big mistake as I can/could affect more parts of the car I’d like to negotiate a maintenance further credit as I lost one entire day of work - what we can do about it ?
Thank you so much