Norm Reeves Toyota of San Diego Auto Repair Service

Jessica provided excellent service

Had an appointment at 11:30 and didn’t leave til 3. Only reason why I found out my truck was ready was because I walked outside and saw it parked.

Thank you for well done job!

The actual service of my car was fine. However, I arrived at my appointment and sat in my car for 30 minutes, waiting for the servicer to get my keys. Later, he texted me the car was ready, and I let him know I would pick it up in a few hours. When I arrived to pick up my car, three customers were standing in a line waiting, so I stood behind them. We all stood there for 10 minutes before someone came around and helped the first person in line. While this was going on, two employees were arguing up front. One was saying the other was lazy and should just go home. They argued for a few minutes while we all stood there waiting. Twenty minutes later, I had still not been helped. An employee asked the customer behind me in line if they were picking up their car and helped him. When they finished, I walked over to her, and she got my servicer for me. There clearly was a staffing issue today, as this has never happened before. There should have been a manager on the floor to de-escalate the two employees fighting and to help the customers. The “great customer service” sign in the office states that the perks of having an appointment means we don’t have to wait. I was at the dealership for an hour and 15 minutes (total time of drop off and pick up) longer than I needed to be today. This review is not a put down of my servicer but of the management. It was chaotic in that department today, and the employees were trying to do the best they could with no leadership on site.

Your phone system does not seem to work. I could not get ahold of anyone. I tried texting, calling my technician, and calling the main service line repeatedly. At one point, I was placed on hold for 20 minutes and no one ever came back to the phone. My technician said he texted me but I never received any of the direct message from him even though we double checked that he had the correct number. This was a very frustrating experience.

Robert Farr does service the right way. He is straight and honest. He doesn’t oversell to line his pockets. For the record, I’ve had great experience with a few service writers there. But Robert has done very well since I’ve been working with him. Thank you.

I would have wanted to see the dirty filter they replaced.

Very nice customer service

Everything went smoothly with my appointment todas. Thank you!

Ms Canez was pleasant, courteous and listened to me.

Truth, honesty and integrity

HAppy w service!

Rosalita was very courteous and professional

She is very courteous and briefed me on a couple items before service began

Rosalina was great. This was my second time being serviced by her. She gave me a real honest answer on a part that saved me money and time!

He was a Very good sales person and very respectful and and helpful young man young man he was awesome I came there before and he helped me out and he didn’t even remember me but it’s OK he remembered me now thank you thank you very much good job

Mr. Q. Holt is very professional, kind, courteous, and friendly. He keeps my vehicle in excellent driving condition. I am well pleased with his mechanical advice.

Maintenance required message was never reset

He’s the greatest thing since sliced bread ????

So appreciative for mr Robert Farr service everything was good