Norm Reeves Toyota of San Diego Auto Repair Service

Robert Farr always delivers great Customer service i always go to him answers any questions or concerns i have… There’s things out of his reach but he still makes sure i leave satisfied.. Thanks Robert Farr

Rosalina was polite and helpful in assisting me with my service!

Thanks, Javier!

She's good customer service

Thank you to John for handling everything very well.

Friendly and professional staff! I always go to Norm Reeves Toyota and I have nothing to complain .

Courteous and informative

Friendly and prompt. Rosalina quickly checked me in and explained what would be performed at this service. She called in less than 2 hrs that the car was done. A very easy and quick experience.

She did good. Very polite service and very respectful young beautiful person ever met. Obviously,Mr. Robert Farr, service representative, also was very dedicated as well,

When my vehicle’s “service required” message appeared, I called the dealer. The person answering my call told me that my vehicle was due for an oil change and service and to make an appointment. I booked an appointment but called the next day to make sure it was due for an oil change. It had only been 5,000 miles since my last oil change. The person again stated that I should come in for an oil change. Upon arriving to the dealer, the service advisor confirmed that oil changes are every 10,000 miles but a “basic service” was every 5,000 miles. I was then rushed to sign for a service and was told they had “a whole line of cars waiting”. I was the first person to arrive at the dealership before 7am. Later, the advisor called and stated I should get an oil change and tire rotation with my complimentary auto care. The service took two hours, my vehicle wasn’t touched for the first hour even though I was the first person there. I am disappointed with the customer service I received. First the two individuals incorrectly told me that my vehicle was due for an oil change then the advisor guided me for an oil change again even though I had one 5,000 miles prior. I feel as if I was coerced then rushed into service I did not need. The staff wasn’t very friendly and the entire process took longer than expected. I am not satisfied with the process at all. When I call for service, I expect to speak to someone who is knowledgeable and honest. I called five times over two separate days to speak to a service advisor and never got through to anyone that could answer my questions. I feel like my time and money were taken advantage of.

Hello, everything was good. Good service.

Did an awesome job

Check in was fast. I loved being able to have the service report on my phone and pay on my phone. Was very fast picking up my car.

Rosalina is amazing. Communicative, efficient, and knowledgeable.

We’ve been regulars at Toyota of San Diego since purchasing my Tacoma TB in 2005. Javier Hernandez and Q Holt have always gone above and beyond; asking about my family, treating us like valued customers and ensuring our vehicles are tip-top (keeping my children safe and in-time during our daily commutes).

Karina was respectful and communicative. Great job.

Friendly staff and helpful

She was nice and friendly.

Ride home that was promised never happened.

I had a really bad experience last time I had service. Decided to give the shop one more chance but I'm done for good now. Not going to text out the whole saga. I would be willing to explain my recent history over a call. The issue is not with Javier so please don't include him as part of my overall dissatisfaction.