As always, excellent service from John and service department!
12/20/2024
Tammie Khanh. VERIFIED CUSTOMER
Very helpful and professional! Appreciated how he pointed out where the car was parked when we could not find it in the usual service parking area.
12/20/2024
Hai N. VERIFIED CUSTOMER
Very good
12/20/2024
Sisters O. VERIFIED CUSTOMER
Fast, service and best of all checking on warranties so that I didn’t have to even pay for a whole brand new tire.Thank you!
12/20/2024
James W. VERIFIED CUSTOMER
Excellent work overall.
12/19/2024
Sarah T. VERIFIED CUSTOMER
First time customer, overall service was ok. MPI not reviewed, suggested repairs included tires but no quote breakdown of options, such as models, etc.
12/19/2024
Brenda B. VERIFIED CUSTOMER
Thank you
12/19/2024
Herlindo S. VERIFIED CUSTOMER
Great service
12/19/2024
Mary T. VERIFIED CUSTOMER
Thank you for your excellent service and professionalism
12/19/2024
Katie N. VERIFIED CUSTOMER
While everyone at the service department is great, Luis Marquez is amazing and will always be my favorite person there. Happy holidays, y’all!
12/19/2024
Robert U. VERIFIED CUSTOMER
To start I made an appointment, I was told it would take about an hour to an hour and a half. When I got there I was told 2 to 2 1/2 hours and the price I was quoted over the phone was different from what your service advisor was saying. I asked him what had changed with the time and original quote. He proceeded to give me various excuses, mind you he was very rude and actually said to me “if I was going to make a big deal about 5 bucks he would honor the original quote” at this point I was a bit irritated and already there so I asked him if he would please try to get it done as soon as possible I would appreciate it and I walked away. To make a long story short I ended up being there close to 4 hours. I’ve been a long time customer, in fact I bought my truck there and have had it repaired and serviced there regularly. After the fact I spoke to management and was attended by a different advisor who was very apologetic an in fact waived the fee. At the end of the day Richard Pomplum was very rude and unprofessional and to be honest I may never do business with Toyota of San Diego again.
12/19/2024
Jonathan G. VERIFIED CUSTOMER
Waited for over 2 hrs to get 2 front tires changed. Was told day prior that tires were ordered and would be at dealership by 10am max 11am. Arrived to dealership at 12pm. After two hours of waiting for installment, I asked the service team why it was taking so long, they replied they thought the tires weren’t in yet. Took shuttle home because they wasted so much of my time had errands to run as it was my only day off in the week. Received call tires were installed and ready by 4pm. Very unorganized and inconsiderate regarding time for service.
12/19/2024
Herlinda T. VERIFIED CUSTOMER
Denise is a good Lady ,, the issue is not the person is the policy that Toyota has .. Where the customer should be the priority ?
customer should be informed,, when a front light head is over try the life we the customer should be informed ,, Also My driving pad was removed without my knowledge .. I have a broken ankle and I need to use my left foot to push the gas and was removed without my knowledge and I had to put it back ..I do know the reason ., they said that Toyota could not place it back .. that I need to do it ,, I have been with Toyota since 2006 and when it was sold to Reeves I continue patronizing ,, we are a few of us that are loyal . I do not want to change but I feel that Toyota Policy is offensive ,, thank you
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12/18/2024
Janice M. VERIFIED CUSTOMER
She worked with a supervisor to repair a previous job that was not quite up to specs without additional cost to me.
12/18/2024
Alexa S. VERIFIED CUSTOMER
Second time had the car serviced very pleased.Simona was so polite and thorough thank you again
12/18/2024
Janette N. VERIFIED CUSTOMER
Luis is the Best! Great service and communication.
12/18/2024
Symone B. VERIFIED CUSTOMER
Simona was wonderful. So efficient and amazing communication. Will definitely request her as my advisor again!