I work right across the street and service is awesome from Norm Reeves Toyota
10/5/2022
Charles E. VERIFIED CUSTOMER
Communication was perfect.
10/5/2022
Frank L. VERIFIED CUSTOMER
The service was great and the rep was awesome
10/5/2022
Vickie K. VERIFIED CUSTOMER
Thank you
10/5/2022
Basant S. VERIFIED CUSTOMER
No comment!
10/5/2022
Jacqueline G. VERIFIED CUSTOMER
Thank you Toyota !
10/5/2022
Erin R. VERIFIED CUSTOMER
Rosalina is wonderful! She always takes great care of me and I appreciate her service.
10/5/2022
Ryan D. VERIFIED CUSTOMER
Great guy, easy to talk to and friendly.
10/5/2022
Jimmy H. VERIFIED CUSTOMER
I used to believe Toyota today because my car just bought rav4 2019 but when I changed the oil, I heard the technician of your car's model is not in line, unbalance need alignment and they told me to fix it, I have to pay 119 I believe pay an extra $119 for a new car bought for a sophisticated trick, but when driving the car, you know that the steering wheel is not balanced. and i have checked that 3 out of 4 tires have worn so far that this phenomenon has never occurred in a car even though the car is old when i bought a brand new car they probably think that the customer is an idiot before what you have to see, the next person will correct it. now I know bought bad cars then I waiting 3 hours for cheaters
10/4/2022
Blake M. VERIFIED CUSTOMER
She was great!!!
10/4/2022
Elias H. VERIFIED CUSTOMER
Amazing
10/4/2022
Bj O. VERIFIED CUSTOMER
It took a little long, mainly because your team was very busy. 4 hours to fix a flat, mount a tire, program the wheel sensor and rotate tires. But I am satisfied because you completed everything as instructed and the quality of repair was solid based on my inspection. I will return. I just hope the service is a little faster next time. You guys have taken very good care of my vehicle in the past which is why I keep coming back. I’ll pay a little extra and wait a little longer to know the job is done right.
10/2/2022
Kathleen R. VERIFIED CUSTOMER
My auto was serviced very rapidly. I was told it would be an hour and a half. It was finished in about 30-40 minutes.
10/1/2022
Alan F. VERIFIED CUSTOMER
My sensors lights from my bumper it’s on I used specifically ask to get that taken care of my tire. Pressures were at 24 in a Tacoma and they recall didn’t change anything. The transmission is taking forever to change gears. Really disappointed.
10/1/2022
Michael W. VERIFIED CUSTOMER
Larry was great to work with on resolving my issues.
10/1/2022
Walter G. VERIFIED CUSTOMER
Javier was really attentive and my vehicle was serviced fast in and out in less than an hour
Thank you Javier Hernández and the Toyota crew
9/30/2022
Sharron G. VERIFIED CUSTOMER
Please reopen your cafe or put in vending machines for your customers and staff. All other dealerships have them. Thank you
9/30/2022
Grace F. VERIFIED CUSTOMER
El como siempre es muy amable y todo fue muy bien. 100% satisfecha con el servicio.
9/30/2022
Michele B. VERIFIED CUSTOMER
I asked for them to look at my rear window shade and to give me a quote on repair vs disconnecting. I was in a hurry to catch a flight and didn’t realize he didn’t write it up on the repair order. I specifically wanted it looked out because it makes a horrendous noise when put in reverse and I can’t have that due to driving a 10 month old.
I never received a call regarding anything. Normally I would have been calling and asking but I had to fly out to Florida to help my parents prepare for the hurricane. I let my advisor know that I wasn’t in a rush but really needed that noise to stop.
Due to me being in Florida, my husband picked up my car and didn’t know that I asked for the shade to be looked at. Literally 5 miles after picking up the car, he got a flat tire. So our experience with your dealership was not a good one. It’s sad because I really wanted to use your dealership for all my needs since it’s more convenient then the Kearny Mesa branch where my father maintained it before he left.
Sincerely,
Michele B
9/29/2022
Mohanad A. VERIFIED CUSTOMER
Thank you Karina for your help and your great interest in solving the problem. You are very nice. Thank you