Appointment at 7 am
Service adviser assigned did not show up,
Waited in the car 40 minutes to check in.
We did not get a call to update on the oil change so we called service dept. at 11:30 but no one answer.We left text message but no reply so we drove to
Service deptpartment at noon and picked up the car.After we got home we got text reply that the car was ready. Too late. Totally bad service all around!
9/21/2022
Stephanie S. VERIFIED CUSTOMER
Jessica was great. Very professional, easy to work with, and thorough. She’ll be my new go-to service rep from now on.
9/21/2022
Jeff G. VERIFIED CUSTOMER
Call me.
9/21/2022
Valente R. VERIFIED CUSTOMER
Very good thank
9/21/2022
Dana M. VERIFIED CUSTOMER
I want to especially commend Denise Lopez for her efficient, friendly and capable attention to me as a customer.
9/21/2022
Eric A. VERIFIED CUSTOMER
ROSALINA IS AKWAYS FRIENDLY,COMMUNICATIVE & HELPFUL WITH WHATEVER WE NEED,SHE ALWAYS REMEMBERS US ALSO,THAT ALONE GOES A LONG WAY
9/21/2022
Jasmine P. VERIFIED CUSTOMER
You guys are awesome. Communication is superb. I paid online before I picked up my car and literally just had to grab my keys and go. I won’t take my car for any issues anywhere else in SD. Much love!
9/21/2022
Lorrie L. VERIFIED CUSTOMER
Rosalina is awesome! She is kind, caring and very thorough!
9/21/2022
Gloria L. VERIFIED CUSTOMER
John is great I enjoy his communication skills easy to talk with
9/21/2022
Antonio C. VERIFIED CUSTOMER
Rosalina is awesome! She’s always huddling and make sure I feel taken care of
9/21/2022
Deanna N. VERIFIED CUSTOMER
Luis was efficient and attentive to my questions
9/21/2022
Dylan D. VERIFIED CUSTOMER
Luis was great. The service department seemed overwhelmed though and it was very hard to get a response back not only from Luis but from the general number as well.
9/21/2022
Marcos V. VERIFIED CUSTOMER
Jessica is the reason why I return . Very professional and honest. She exemplifies great customer service .
9/20/2022
William P. VERIFIED CUSTOMER
Sounds good
9/20/2022
Ken S. VERIFIED CUSTOMER
I continue to come toNorm Reeves because of people like Rosalina. She was friendly, attentive, and thorough. And she treated me with respect. Too often we seniors get treated like idiots. That has never happened at Norm Reevs
9/20/2022
Maria C. VERIFIED CUSTOMER
I am 100 %. Satisfied with the excellent service I get from all team
9/20/2022
Bruce B. VERIFIED CUSTOMER
Luis was great! He was clear with next steps, communicated throughout the process, professional and courteous, and the team was responsive and thorough in their work, and overall very efficient with time. Thx
9/19/2022
Dagne T. VERIFIED CUSTOMER
Excellent customer handling and rectify problems before doing maintenance activities
9/19/2022
Braden W. VERIFIED CUSTOMER
Great service at a great price. Luis was very informative and upfront about what I needed and didn't try to sell me on anything I didn't need.