Rosalina is so amazing!!! She goes above and beyond everytime I come in for service on my Tundra. If I have an issue with my truck she will make sure to get an answer and have the issue resolved! She is my go to person there!!! Defiantly worth giving a raise to!!!!!
9/17/2022
Darlene M. VERIFIED CUSTOMER
She was very professional, polite and easy to speak to. I would give her a high recommendation. Please take tell her thank you.
9/17/2022
Paul G. VERIFIED CUSTOMER
great service
9/17/2022
Maria G.. VERIFIED CUSTOMER
Yes great service, thanks
9/17/2022
Brian C. VERIFIED CUSTOMER
Three hours for a minor service
9/17/2022
Ryan C. VERIFIED CUSTOMER
Over spray seen on some parts of the rubber trim. Issues when seen on initial pickup with overspray of clear causing dripping on the wheel well and an issue was seen on the grill. When they were addressed they were not up to the rest of the cars standard. We were told that it would take 20 minutes for the paint to dry at the wheel well but rocks are most likely going to ruin that part. I would rather have the car stay at Toyota and dry until pickup. Other than the issues we saw the paint looks pretty good and some of the clips looked like they were replaced which was nice.
9/16/2022
Ravindra P. VERIFIED CUSTOMER
Robert Farr very courteous, helpful and understanding. The service technician was excellent. Overall the service is top notch!
9/16/2022
Crystal Y. VERIFIED CUSTOMER
No communication with advisor after multiple attempts to reach him. No invoice available nor multi point inspection paperwork via website. I also never received my multi point inspection paperwork in person. All I got was a video of my air filter. No explanation. By far the worst experience at Toyota so far. I will be taking my vehicle to Carlsbad and that’s way out of my way being from la mesa.
9/16/2022
Heinz W. VERIFIED CUSTOMER
The job took longer than I thought, but I’m very pleased with the quality of the work.
9/16/2022
Gayle B. VERIFIED CUSTOMER
Quick and easy .
Thank you
9/16/2022
Chhaywathana K. VERIFIED CUSTOMER
Yes I really love your service.
Thanks,
9/16/2022
Lisa F. VERIFIED CUSTOMER
He was helpful with recommendations
9/15/2022
Editha M. VERIFIED CUSTOMER
The service was done on time as promised.
9/15/2022
Doug P. VERIFIED CUSTOMER
Robert Farr takes very good care of us. Thank you.
9/15/2022
Eunice W. VERIFIED CUSTOMER
I waited 2.5 hrs for an oil change. Then I saw my car sitting in the parking lot. The service was finished but no one had called me. When I went to the front to ask, they pulled up my paperwork and told me that I needed new tires. In the past I have been called with this type of information while my car is still in the shop. This was upsetting to me. I come to a Toyota shop to get service because of the customer service, but now I'm not sure I want to keep coming to Toyota. Also, the tire prices were high.
9/15/2022
Alex T. VERIFIED CUSTOMER
Luis fit me in as a walk in. Greatly appreciated my care could be fixed the same day!
9/15/2022
Stephanie R. VERIFIED CUSTOMER
Super helpful and easy quick service
9/15/2022
Susan B. VERIFIED CUSTOMER
Courteous and helpful
9/15/2022
Jason A. VERIFIED CUSTOMER
The new system for tracking service does not work. It was not clear that my vehicle was ready to go. This is the second or third time this has happened to us, it is a very frustrating customer experience. I’m sure it is supposed to be an automated system but it is inadequate in my book.
9/15/2022
Charlie R. VERIFIED CUSTOMER
Q Holt is the best! Always helpful and always on top of my problems making sure they are solved quickly and fully. 5 stars everytime!