The new web based system and texting is a great addition to the already wonderful service that Norm Reeves Toyota provides. There are a few minor bugs with the system but it was very functional and intuitive. I liked the video summary by the mechanic and photos of the parts needing to be replaced as well as the pdf of recommended repairs along with the ability to choose which ones and the cost. Well done!
9/9/2022
Amir K. VERIFIED CUSTOMER
Great service
9/9/2022
Janet J. VERIFIED CUSTOMER
The line was long at drop off, but I’m happy my car got serviced. Thank you
9/9/2022
John T. VERIFIED CUSTOMER
I was there for over 3 1/2 hours for my regular scheduled maintenance. I had an appointment, but that didn't seem to matter.
9/9/2022
Byron M. VERIFIED CUSTOMER
Wait time initially was far too long. Sat in my car for one hour past my appointment time before I was checked in by an associate.
9/9/2022
Jordan C. VERIFIED CUSTOMER
Everyone is always so nice, helpful and efficient!
9/9/2022
Melaku D. VERIFIED CUSTOMER
I am happy for your service!!! Thank you
9/9/2022
Efren P. VERIFIED CUSTOMER
It just too long too change a battery and a diagnostic test !
Overall if it was faster it would be better!!
9/9/2022
Elida E. VERIFIED CUSTOMER
Rodalina was absolutely amazing!
9/9/2022
Valeria T. VERIFIED CUSTOMER
Todo muy bien!! Gracias
9/9/2022
Mark D. VERIFIED CUSTOMER
Karina was terrific. As a first timer at your dealership, I’m happy to return
9/9/2022
John D. VERIFIED CUSTOMER
I’m always happy with rober’s service. He’s courteous? Knowledgeable and k eeps me posted with texts, as i wait for me car. Hire more people like him. PLEASE!! !!!
9/8/2022
Dinke G. VERIFIED CUSTOMER
Thank you so much for your service
9/8/2022
Thomas K. VERIFIED CUSTOMER
Q Holt is the best advisor. That's why I do busy with your dealership.
9/8/2022
Zenia P. VERIFIED CUSTOMER
I had an 11:30AM appointment. It took some time to be seen due to other vehicles in front of me. I was switched from one Service Rep. to another because his computer was not working. I mentioned to John, Service Rep. that I have to be out no later than the approximate time suggested. I waited 4 & 1/2 hours to receive some sort of status with my vehicle. I took it upon myself to speak to the only Service Rep. available. Everyone left for the day. She mentioned that my paperwork was left on John’s desk. He neglected to mention he had to leave at 2:30PM for an appointment. I did not receive any phone calls or text messages. I was patiently waiting in the waiting room. I barely made it in time to my other commitment. It did not help that this location does not have free shuttle service on Wednesdays. I never waited more than 3 hours in a Toyota Service waiting area. Had I known this was going to happen, I would have just stayed at Kearny Mesa Toyota and have them do the diagnostic test and pay the extra $12. The reason why I wanted to go to this location were the good reviews I read and also reviews from friends. I am so disappointed with this service!
9/8/2022
Maria A. VERIFIED CUSTOMER
My brakes are still squeaking
9/8/2022
Warren S. VERIFIED CUSTOMER
Q is the man. Always considerate, detailed and focused. I never feel sold and always feel I am being dealt with integrity. I would hire him in a minute!
9/8/2022
Aaron V. VERIFIED CUSTOMER
You we’re busy but I was taken good care of!
9/8/2022
Devin G. VERIFIED CUSTOMER
Every time I schedule an appointment I sit in my vehicle for 10-30 minutes waiting to turn the vehicle over to the service department. The person giving me a ride had to wait as well. I wish that process was faster and I wasn’t wasting time sitting in my vehicle 30 minutes after my scheduled appointment.
9/7/2022
Ahmed N. VERIFIED CUSTOMER
This is the second time I had the pleasure of working with John Rosenbaum. He’s very courteous and maintains a high level of professionalism. I couldn’t be more satisfied with my two recent experiences at the Toyota dealership.