Norm Reeves Toyota of San Diego Auto Repair Service

Thanks

Karina was an excellent communicator in the check in and check out process. She was friendly, attentive, and professional.

100% satisfied today

Karina was very helpful and friendly. Thank you.

Great service, as is usual.

Serviices excellent.

Javier Hernandez is to be commended for providing excellent care and service. He ensured my car was serviced appropriately and when the repair turned out to be longer, he ensured that I had a car rental. He was in regular contact with me and it was refreshing to have service that aimed to ensure I had a positive experience. He is the gold standard!

I did not receive a follow up when I was told to expect one and instead had to call back (hours later). The rep was available but ignored my call and moments after my call I received a follow up reminder. My battery terminal was corroded even though the work order stated the battery was cleaned. Additionally, the rep spoke to me about a kit required to repair my car. It would require both the right and left side of the car to be repaired simultaneously for best practice and manufacturer recommended. But the report only stated the right side was replaced. I don't understand why I would have to pay for a full kit to only have best practice ignored and only one side worked on. This was not explained to me. I did ask for a quote to replace my window shield wiper, and am currently waiting for the parts to come in. I did not communicate it was my intention to have it replaced along with the repair and the parts were never actually ordered. I left my car over two nights because I was told it would take the day to come in. I think this was poor communication on both ours ends. despite this, the rep that helped me checkout was patient with my frustrations. I am waiting to hear back for the wiper blade and arm install. Thank you for taking the time to read this.

Luis to great care to get my car serviced quickly. It 's important to get back on the road quickly because I am a rideshare driver. I couldn't be happier with the service that Luis provided. Kudos to Luis and the Dealership! I love my Toyota!

Awesome on explaining the warranty policy

Javier always so courteous!! We only need the coffee shop to open for the long waits !!

Javier is always doing his best to help me and goes the extra mile

Quick and friendly service

Thanks to your whole team of professionals— everything was handled perfectly! Mike S

I am very satisfied with Q Holt

Energency brake peddle was engaged to hard. Difficult to release break. I opened engin cover and removed a rag left on the engine. If i had driven rag could have caused problems. Now I have to ck oil and other fluids before i start driving.

Estimate of 2 hours took 3.25 hours.

Delivered in less time then estimated and everyone was kind andpleasant

I’m totally satisfied with the quality of the checking in, customer service by Robert and rest of the staff and super quick routine service, first time at this dealer will definitely will come back!! Keep up the great work!!

I would like to inform you that we are very appreciative of John Rosenbaum’s level of outstanding expertise and customer service support. John has been always a great advisor to us, and always goes the extra mile to ensure that we are completely satisfied. Just wanted to make sure that we acknowledge and note his work and our great interaction. John is definitely a great asset to the business, and please reach out if you have any question.