Norm Reeves Toyota of San Diego Auto Repair Service

Thank you

I was able to get a 4pm appointment during the week for an oil change- that’s great as my weekends have been so busy. Service was great and they took good care of my car! Thank you

Already spoke to 1arry fogt about the new bumper deficiencies. Also air conditioning seems to be less cold Than before Can we check on it when I come in for the bumper? +

I spent more than 3 hours waiting to change the oil in my car and it ended up being given to me without changing the oil because I was waiting too long.

I’ve been working with Q for years. He is amazing—he is my favorite.

Q DID A GREAT JOB. HE IS FRIENDLY AND EFFICIENT.

Q is awesome! He’s ver knowledge able and an excellent service representative.

Very quick

The service was quick, professional and the staff was friendly and courteous; as always. Thanks.

Thank you for excellent schedule maintenance job on my RAV4

The best dealer

Professional and courteous. Thank you

John did a great job of hearing me, keeping me informed of progress, and keeping a great attitude. Service was quick today! Thank you!

It was the first time that i had waited more than usual and the person who attended me told me he will give me an oil change for free to the next service when i have an extended warranty for no cost maintenance, so what he said can not be apply for my car.

The video and everyone us helpful and friendly

Karina is always super nice and easy to deal with NR Toyota is easy to set appointments up with

John went above and beyond to assist me with my car. On a scale of one to ten he deserves an eleven. Thank you

I had no interaction with Q Holt. I showed for the appointment and was told it would be an hour and a half. I watched as my vehicle went through service and later noticed that it was parked on the other side of the wall. I waited for another thirty minutes as I thought maybe something else needed to be done but it did not move. I finally went to talk to someone and noticed that there were only two ladies working on finishing paperwork for customers once service was completed,so I tried to call for my car's service status but there was no answer, so I tried the text format which didn't help because the person on the otherside said they couldnt do anything until Q Holt returned. As I stood inside waiting for someone to be available I noticed that there were six people shuffling cars through eventhough there weren't many customers pulling in compared to the ones sitting in the lounge already. I finally just checked out with one of the two ladies at the multiple desk area since Q Holt was out to lunch. I would also like to commend the lady that checked me out as she seemed to be doing a lot of things and she was still able to handle a line of people that formed behind me. Overall communication to the customer was very poor from the service personnel. It would also make sense that if vehicles are completed during lunch time that there be some type of communication between the workers, so that customers aren't waiting for one person to return when their car was completed 30-45 minutes before that person returned from their lunch break.

John provided professional,informative,and honest service. The service team did an exceptional job on my car and I felt like I drove away with a brand new car by the way my car felt when I left.

Very good, everything was great ????