Javier consistently goes above and beyond in his job. He is knowledgeable, courteous, helpful and trustworthy. He is truly a pleasure to work with.
8/3/2022
Hector C. VERIFIED CUSTOMER
Excellent service huge help and very respectful.
8/1/2022
Joyce N. VERIFIED CUSTOMER
It took long to get my car worked on and there was extra labor cost that went over my $250 deductible.
7/29/2022
Renee D. VERIFIED CUSTOMER
John was courteous, and encouraged me to take care of matters now and I did and I’m happy about that. I felt confident in him based on his knowledge and helpfulness. I will request him next time I go to Norm reeves Toyota
7/29/2022
Edwin T. VERIFIED CUSTOMER
Good evening,
Thank you for this survey!
I have not felt welcomed at any moment during my time there. The staff was cold, unhappy and borderline condescending. And the tone I was addressed with, was unpleasant.
I waited 3 hours for a service that was initially planned to last 2 hours. My car was awkwardly and carelessly parked after the service, even though multiple open spots were available on this parking lot next to the service center.
I was denied the use of a coupon from Costco. I have been to several Toyota Dealerships and you are the first one refusing to use this coupon. Please advise Costco about this, so they can better refer their members.
The lobby is well maintained but there are not courtesies to ease to long wait of your customers. The WIFI should be boosted as well because It is very slow.
I look forward to hearing from you.
Respectfully
Edwin T
7/28/2022
Troy B. VERIFIED CUSTOMER
He is a great service rep..your lucky to have him
7/28/2022
Chue V. VERIFIED CUSTOMER
Your Service Manager very satisfied and very serviced and on time
7/28/2022
Angely G. VERIFIED CUSTOMER
She is great. ????
7/27/2022
Luz E. VERIFIED CUSTOMER
It was an excellent experience.
7/27/2022
Robert A. VERIFIED CUSTOMER
Very professional place. Went in without an appointment for an oil change and was out in less than an hour.
Thank you!!
7/27/2022
Luis I. VERIFIED CUSTOMER
Perfect service!!
7/27/2022
Ayse D. VERIFIED CUSTOMER
Luis is always honest with me about what my car needs instead of trying to upsell me on unnecessary things. I appreciate it!
7/27/2022
Stephanie L. VERIFIED CUSTOMER
He fully explained the answers to my questions so I had a better understanding. Thank you
7/26/2022
Terri C. VERIFIED CUSTOMER
Q did a great job
7/26/2022
Marko I. VERIFIED CUSTOMER
Rosalinda was right on with the timing of my service completion. She was completely courteous and professional.
7/25/2022
Peter R. VERIFIED CUSTOMER
Overall good job!
7/25/2022
Phyllis D. VERIFIED CUSTOMER
It's like having a new car. Sorry I waited so long to get the service done. Fun to drive.
7/24/2022
Marc S. VERIFIED CUSTOMER
John always takes care of me when I come in. He always does a good job for me
7/24/2022
Rovie C. VERIFIED CUSTOMER
Excellent customer service !
7/24/2022
Mary G. VERIFIED CUSTOMER
I paid for a multipoint inspection and a diagnostic, in addition to several other items. I did not receive the complete written results of the diagnostic or the multipoint inspection report. I keep careful records of my vehicle. Tis one is now incomplete. John seemed to feel that a brief oral report would suffice, in spite of my asking for specifics. I usually go tto a different dealer, who is much more detail-oriented, and not so dismissive. That is where I will continue to go. This was an emergency situation and I am disappointed.