Norm Reeves Toyota of San Diego Auto Repair Service

I am grateful that the team fixed a few annoying things on my vehicle especially the popping sound in the driver's side door. My bumper, which was replaced last year, has some very noticeable paint residue. Hoping it will come off with a good washing. Overall, I was satisfied with the service.

John was efficient and attentive to my needs. It was a pleasure working with him.

Thanks for asking for feedback because a couple thing really bothered me about your dealership. I Was generally satisfied with my interactions with sales and finance. Then a few days later I got an email saying they were ready to apply the Repel coatings. I was unaware that it had not been applied before I took the Tacoma home. So instead of leaving on my first trip to the mountains that day, I changed plans to spend 1 hour driving each way and 4 hours at the dealership to get the coating done. Why didn’t that get done before I picked it up or again when I came back the next day to pick up my car left in the parking lot? That was day wasted. While getting the coating the rep said when I got my new camper shell painted it got paint overspray all over the truck so they were going to have to buff it out but weren’t going to charge me. Well the shell was not painted so any overspray came that way from you guys. Now I wonder what an extra buffing has done to the finish. Also when I asked about the app for the car I was assured by finance it was forever and now I see it is only a 1 year trial. Finally, I heard something rattling around in the sunroof area and found a loose bolt rolling around. Could not see any others like it or where it came from so perhaps just sloppy manufacturing. You should provide the app for me for lifetime and comp me a day of my time worth of service ($1,000) for the hassle of coming back for my $3000 protective coating which was not disclosed that I’d need to come back for. Jonah L

He was very professional, my truck came out on time.

Very outstanding helpful with all my questions I had ,very polite I will definitely visit this location again.

Javier is (and always has been) a considerate, respectful, and knowledgeable service advisor. He listens to my concerns and always facilitates service for my vehicle in a timely fashion and without hassle. Thank you, Javier!

I’m happy with service

Wonderful service

I bought both of my cars at your dealership and have faithfully brought both cars for service for about 15 years. I am now looking for a new service provider. I realize much has changed due to the pandemic, but service has deteriorated significantly to the point of extreme frustration. Providing information to a customer is basic. I should not have to play 21 questions to understand the issue with my car and options available. I have lost trust and will take my business elsewhere.

Your service is improving since the takeover

The service was good and service advisor was knowledgeable and friendly.

Maintenance appt. was fine. Finding out that my new maintenance contract was good for only 2 more years instead of the four years that the service staff promised me was NOT fine. The 'product' was grossly misrepresented! I will no longer be doing business with Norm Reeves & friends.

Great service

I love the online portal and how easy everything was to understand. I really liked that I had to approve any additional charges before they were made. The service was very fast and everyone was friendly and helpful! Definitely one of the best experiences I’ve had at any Toyota dealership!

I was satisfied with Robert Farr’s services for my car today

Yes I was very happy with the work on my car!

Does the right thing. Doesn’t push unnecessary repairs just to help the bottom line of the company. Cares about the customer and their repeat business.

The personal were very kind l just miss that in your location don’t have the car wash service like others dealers ???? jaja

Javier is the best.

Estimated time provided to me for an oil change was 2 hours and my vehicle was not ready for 3.5 hours. I had to rearrange my work and childcare schedule due to this.