John Rosenbaum was extremely helpful tracking down the problem with my car and taking the time to show me how to use the dipstick and keep up with adding oil. Much appreciated!
6/26/2022
Monica B. VERIFIED CUSTOMER
John was great!! He answered all my questions and seemed very knowledgeable. Also very friendly and nice. He deserves a raise !! :)
6/26/2022
Tsige H. VERIFIED CUSTOMER
I really appreciate this Toyota team specially the customer service who’s name was John, he’s really a nice and friendly person .Thank to all employees who make a difference in peoples life .
6/25/2022
Khoi N. VERIFIED CUSTOMER
Javier is the best! I have been coming to get my car serviced here for years and not once have I been disappointed with the service he provides. Excellent communication and extremely accurate time estimates of when my car will be ready for pick up. It’s safe to say he’s one of the reasons why I keep on returning to this location to get my car serviced.
6/25/2022
Alan L. VERIFIED CUSTOMER
Q is great.
Really enjoy working with him.
We always ask for him.
6/24/2022
Tuan P. VERIFIED CUSTOMER
Excellent courteous, helpful and expeditious assistance by Ms. Rosalina for the oil change of my 2022 Lexus ES 350. Thank you very much for your outstanding professional customer service and satisfaction.
6/24/2022
Samantha H. VERIFIED CUSTOMER
I just don’t know why I was told I needed new front tires when I just recently bought the car from there. Seems like they should have lasted longer
6/23/2022
Fred R. VERIFIED CUSTOMER
The attention & service was satisfactory.
6/23/2022
David E. VERIFIED CUSTOMER
Javier told me car was beyond repair and concluded that I was “on my own” and refused to have my car properly diagnosed by the technicians. When infact, the body shop reached out to me and concluded that the vehicle is repairable and all that is required is a repair for the coolant housing needs to be replaced for the car to be functional. I also had to call Javier over 25 times over the last few days apart from the service department with no luck. Javier after two complete days finally calls my phone and recommends I tow the car to a mechanic of my choice and concludes that my vehicle warranty does not apply due to the fact that the damage to my vehicle was from a minor road bump. Javier was extremely aggressive in tone and was negligent towards me not only as a customer but as a person as well. He also mentioned that the car had damage beyond $10,000 and I should place the fault with my insurance. This kind of recommendation is something I will have to pursue legally from this point forward. Thank you for your support, Javier Hernandez.
6/23/2022
Elizabeth R. VERIFIED CUSTOMER
Got there at 9:55 for 10 am appointment. Checked in at 10:15 am. Shuttle driver missing in action. His shuttle was there but the was nowhere to be found.
He appeared at 11 and took home the other girl first who had not Bebeen waiting. She lived the opposite direction.
I got home at 11:30 and I live 2 miles away. I would have walked if I had known.
6/22/2022
Rachel H. VERIFIED CUSTOMER
Javier was very kind and helpful. He was super understanding about my situation. I’d recommend him to anyone who needed service done at Toyota.
6/22/2022
Leo D. VERIFIED CUSTOMER
Impressive! Thank you.
6/21/2022
Jennifer B. VERIFIED CUSTOMER
There was no apparent easy answer and while I got sent from person to person, claiming something different, Javier was with me and actually listened each step of the way. He was also fully honest and transparent about what he was doing to solve the problem. Javier is an absolute legend, and helped make a frustrating situation much better, without just trying to charge me money for a non-existent issue, as had happened before. Javier rocks. Really grateful for his help
6/21/2022
Maby S. VERIFIED CUSTOMER
Good service. Thank you
6/21/2022
Joni R. VERIFIED CUSTOMER
Very good service always
6/20/2022
Charles J. VERIFIED CUSTOMER
my truck is making some weird noise coming from the engine. At first I thought it was because the air conditioner was running but I shut it off and as it idols it makes a weird noise but I’ve never heard on any of my tacoma‘s. Can I schedule a time to bring it back to have it looked at
6/20/2022
Collis H. VERIFIED CUSTOMER
Great service
6/19/2022
Jason G. VERIFIED CUSTOMER
Took care of me. Thank you! Only slight comment on a negative if perceived as such; is I wish I was communicated with earlier on the status - dropped off my suv at 930am and had to call around at 330pm to get status update. Would have loved perhaps a ‘noon check in’ or so. Besides that, great service! I live 3 miles away and will bring my 2021 Highlander Limited here for servicing moving forward. I did see they were very busy today. Still 8.5/10. With an update midday, would have been 10/10. Txs
6/18/2022
Moises I. VERIFIED CUSTOMER
It was satisfactory get out in 1 hour and Havier is always nice this time was quick thank you for your service.
6/17/2022
Ernestina D. VERIFIED CUSTOMER
Thanks to Javier Hernadez service was awesome . Thank you