Norm Reeves Toyota of San Diego Auto Repair Service

This whole experience was a complete waste of time. The vehicle was at the dealership for almost 7 hours to find out that nothing was really accomplished. The car was there because of a persistent squeak at the front drivers side. You immediately blamed the roof rack , telling me it is loose, which it is not. I was invited to return the next day to drive with a mechanic. I returned and waited almost another hour to be told the lead mechanic refused to drive with me. I was told the roof rack was loose, again it is not. I’m not upset because you didn’t find the squeak. I am upset because you had a complete disregard for the value of my time. You only gave me the runaround, refusing to do your job and actually troubleshoot the problem. I have bought two new cars from you and have had all my Toyotas serviced by you. However, I won’t be back. By the way, when I got home, I rocked the car back and forth holding onto the roof rack. It was completely solid. The only noise came from the squeak at the front drivers side.

It’s pricy and lack of transparency

My service advisor is always keep me updated with my next service appointment. He is honest with any major service that I need.

Have oil change prices increased? Service 2as great but that is the most I've ever paid you for basic sercice.

I havent gotten an update on the part ordered for my vehicle. How long it will take? I have tried to call however his mail box is full

Very fast!

Nice efficient service

I’m not satisfied with the service because i wasn’t offered any actual solution to the issue i was experiencing. I brought in the car because the integrated microphone is defective from the factory, people report they can’t hear me well when i am on a call on my car, the sounds is muddled is im not yelling straight towards the mic. There is has been consistent for a year since the car was new. I told the person that received my car that the issue happens when I use the apple car play which is the only way to use the full functionality of the system when you have an iPhone and that implies I’m using the cable all the time, I insisted on that detail. Later they call and tell me I need to re pair my phone to the car Bluetooth, I told them that I specifically said that I don’t use the Bluetooth at all because I have an iPhone so this is not a solution at all. Then they tell me i need to make sure the volume is all the way up, which doesn’t make sense because first of all the issue is the microphone and not the speaker, again the solution makes no sense but seems to come from a predetermined script that does not apply my case, and also the volume controls are fully disabled on the phone when you plug it to the apple car play, then they tell me i need to get a new cable, i use a brand new Apple Original cable so i don’t see how that can be improved either, again a useless solutions. In the end they didn’t do anything to the car so i don’t expect any changes not the issue to be resolved. I’d appreciate your help following up on this matter since this has become Safety concern and should not happen in as brand new car, the person that received my car also gatos this is a common issue in this car so how come there isn’t asolution for it?

Told 2-3 hours for routine maintenance, had to ask for an update at 4 hours and was told it was done and coming down. At 5 hours was told my battery must have been bad, did I jump the car, and it definitely wasn't anything the tech did. I never had any battery issues before, so the denial of tech error was suspicious.

Very friendly, answered all my questions very good service

Excellent service start to finish. Thank you!!

I try to ask for Robert Farr every time I bring my car in. Robert always keeping on top of things so I know my car is being taken care of. I originally bought our car there and you have done all service work on it and will continue to. Good people and good work. Thanks to everyone there but a big Thank You to Robert Farr above and beyond.

Jessica was great and took care of all of my service needs. Service center was busy so it took longer, but Jessica kept me informed and called me when the vehicle was done.

Jessica was so nice and knowledgeable. She was super patient and answered all of my questions. Jessica made for a positive service visit.

Robert is knowledgeable and works hard to take good care of people

Rosalina is friendly, efficient, and provides excellent service. She is a valuable asset to your business.

Javier Hernandez is not answering my calls and always sending me to voicemail.

Great value service and great parts department.

John is always great and without hesitation my first choice for service advisor.

My only comment is something is making a flapping sound on my tires now?! Don’t know what they did. Maybe something is stuck down there??