I was hoping for a more timely notification of when my car was ready to be picked up. I was told by my service agent that he would call/text as soon as it was ready. I ended up by just showing up before closing time and my car was sitting there. He wasn’t even there to assist me in my payment or to give me my keys back. A different young lady helped me out. It would be best to make sure all agents are in fact contacting customers upon completion and showing quality customer service at all points of the service visit.
5/22/2022
Joshua B. VERIFIED CUSTOMER
Service was good
5/22/2022
Yohonna D. VERIFIED CUSTOMER
Rosalina Canez was super awesome very professional Pleasant attitude it was my pleasure to do business with her...Job well done.
Mrs. Dickey
5/22/2022
Rafid P. VERIFIED CUSTOMER
Great service great job thank you
5/22/2022
Stephanie P. VERIFIED CUSTOMER
Always the best service experience!
5/22/2022
Sharon H. VERIFIED CUSTOMER
Q has always provided the best customer service..does his best to expedite the whole service process.
5/21/2022
Susan D. VERIFIED CUSTOMER
Great service
5/21/2022
Ken E. VERIFIED CUSTOMER
I received a message that vehicle was ready for pickup. I suspected something wasn’t done, so I sent a message to inquire. No response was ever sent.
5/20/2022
Judy C. VERIFIED CUSTOMER
Honestly , Rosalina exceeded my expectations . She was professional throughout but what really made my day was when I mentioned I would take a Lyft home . She asked if I lived within 10 miles and I do . She offered a complimentary shuttle ride home . After a short wait , Jorge drove me home . What a great experience ! So glad I switched dealerships !
5/20/2022
John T. VERIFIED CUSTOMER
Having the Service Manager video the car as he walked around it made me feel that Toyota Service cares about the vehicle. Having a text sent to me as well as a document was AWESOME!! Overall, Javier was great.
5/20/2022
Victoria W. VERIFIED CUSTOMER
Excellent customer service from Luis! He is very professional, polite, and honest. Glad he is my service advisor!
5/20/2022
Tara F. VERIFIED CUSTOMER
Vehicle was delivered on time as promised.
Very friendly, and helpful
5/20/2022
Jesse G. VERIFIED CUSTOMER
She helped me out great
5/20/2022
Lisa H. VERIFIED CUSTOMER
Javier always the best ????
He takes care of my car service needs
5/20/2022
Jeffrey C. VERIFIED CUSTOMER
Robert was fast, efficient, friendly, and kept me updated. People like Robert Farr are the reason I keep coming back to this dealership for the past 5 years. Thank You
5/20/2022
Cheryl H. VERIFIED CUSTOMER
She was courteous, and told me about recall I didn’t know about. So besides servicing my car the recall was taken care of.
5/20/2022
Patricia U. VERIFIED CUSTOMER
Karina was great! I really appreciated the Notes + video from my Tecnician too. Made me feel very confident taking my car to Norm Reeves.
5/20/2022
Ana O. VERIFIED CUSTOMER
Great and quality service ????
5/20/2022
Joan B. VERIFIED CUSTOMER
I believe that the catalytic converter shield that I was assured you had for me and made the appointment for installation of, was sidetracked to someone else who was quoted a higher price for it. I am furious. I’m about to take a trip to the Midwest where there has been a spike it thefts of the converters. I feel betrayed by your dealership. I would like to receive a call from the manage. Joan B
5/19/2022
James G. VERIFIED CUSTOMER
Looks like your under staffed. It took two days to tell me that you didn't have the part to repair my car. That it would take 3 more days to get it. I bypassed the repair. Then you wouldnt rotate my tires so I had to go to Discount. Amazon got me the part I needed next day for 1/50th the price. The experience sucked.