I had talked to a few different Toyota dealerships about my situation and not one of them provided the feedback and support that your dealership did. Javier you the **** my man!
5/13/2022
Austin G. VERIFIED CUSTOMER
Professional on every way.
Thank you
5/13/2022
Conrad C. VERIFIED CUSTOMER
Javier Hernandez provided excellent customer service . Thank u Javier for your customer service at Norm Reeves Toyota San Diego .
5/13/2022
Diane F. VERIFIED CUSTOMER
awesome communication and great work!! :) thank you so much!!
5/13/2022
Mindy H. VERIFIED CUSTOMER
After over $2000.00 in repairs your myopic mechanics managed to leave my brake caliper without an essential bolt causing me to return for further repair. I had to wait for a vague explanation and then offer you offer not so much as an apology or acknowledgment of careless work I return to my vehicle to find debris in the front seat. My original estimate included windshield wiper replacements for the less-than-a-month old units currently installed. An unnecessary deceptive sales add-on half heartedly explained away as as some confusion about front and rear wipers! Deplorable. I will not return nor will I recommend Norm Reeves for sales or service.
5/12/2022
Shinta P. VERIFIED CUSTOMER
Better than the Temecula location!
5/12/2022
Wesley B. VERIFIED CUSTOMER
Great service and quick
5/12/2022
Carol P. VERIFIED CUSTOMER
Thumbs up!
5/12/2022
Troy G. VERIFIED CUSTOMER
Javier is my go-to Service Writer. Always friendly and professional. It’s nice walking in unannounced and be greeted with a smile and the staff remembering your name. A rare gift! Thanks for everything Javier.
5/11/2022
Gonzalo A. VERIFIED CUSTOMER
Great job.!
5/10/2022
Ramiro G. VERIFIED CUSTOMER
Excellent Job like all ways
5/8/2022
Gabriela G. VERIFIED CUSTOMER
John was very helpful and knowledgeable.
5/7/2022
Megan R. VERIFIED CUSTOMER
I came in for a recall and I was told it would take 2-3 hours and it took 7. They said I needed to get a 60k mileage tune up which I wasn’t expecting but I trust the employees: When I came to pick up my car, my key was missing and the filter that was supposed to be replaced was not done. The person I was working with was very apologetic, and it was definitely not his fault. Yet, overall, left very unhappy.
5/6/2022
Pamela L. VERIFIED CUSTOMER
Great service thank you very much!
5/6/2022
Sheila K. VERIFIED CUSTOMER
He was helpful.
5/6/2022
Sam R. VERIFIED CUSTOMER
This was the first time I have taken my vehicle to your dealership and needless to say, I was very impressed with your service and professionalism. I truly appreciated your periodic update on status of my repair and kindness of your staff. Your staff really made me feel that I can trust and relied upon. Thanks and a huge kudos for everyone at Norm Reeves.
5/5/2022
Pete B. VERIFIED CUSTOMER
Javier did a very good job of communicating with me.
5/5/2022
Glenis M. VERIFIED CUSTOMER
Service was quick and Robert pleasant
5/5/2022
Customer E. VERIFIED CUSTOMER
Javier Hernandez who helped was rude and unprofessional. He did not want to talk or answer my questions. He was horrible and I wouldn’t recommend anyone where he works: