Staff forgot to reset the service light, by the time I noticed i was home. I was going to look it up to see how to reset it.
4/28/2022
Domitila J. VERIFIED CUSTOMER
Thank you
4/28/2022
Mark D. VERIFIED CUSTOMER
Rosalina was great.
4/28/2022
Marcia K. VERIFIED CUSTOMER
Rosalina did a great job communicating with us. Fast time. 20 minute wait at beginning was not fun! All-in-all, very good service!
4/28/2022
Rick P. VERIFIED CUSTOMER
Everyone was very helpful. From making my appt, talking to the parts dept, arriving and picking up my car. Thank you for the great service.
4/28/2022
Kristen A. VERIFIED CUSTOMER
Excellent service Job well done! Thanks!
4/28/2022
Yeni H. VERIFIED CUSTOMER
I took my car there numerous times due to a noise concern after it was fixed here at the dealership. Javier drove my car heard the noise. Mechanics took a look at it. The issue wasn't resolved. Both technicians and javier said it was normal. But I just knew something was off about my car. I then decided to take it to another dealership and guess what? The noise was heard and taken care of. Most importantly i was heard. I wasnt being ignored as with javier. It was my front breaks after all. Just as i had suggested them to check. The service adviser at the time said no. It was nothing. It was really frustrating. Never had this kind of experience. He just never really listened to me.
4/28/2022
Judy B. VERIFIED CUSTOMER
Q is great to work with. I always request him. He is personable and always keeps me updated, if necessary. He is a great representative for Toyota San Diego.
4/27/2022
Cruiser N. VERIFIED CUSTOMER
Jessica was courtEous and professional.
4/27/2022
Pedro S. VERIFIED CUSTOMER
I actually requested Rosalis because she's a true professional and a very pleasant representative of your company.
She is efficient, fast and a good communicator.
Please recognize her wonderful work.
Thank you!
4/27/2022
Joseph D. VERIFIED CUSTOMER
Great customer service
4/27/2022
Devin G. VERIFIED CUSTOMER
The service was great. The only thing that would make it better is time. My appointment was for 12:30 and I wasn’t fully checked in and ready to leave until 12:50. It would be great if we could speed that process up. Thanks again for the good service!
4/27/2022
Jose P. VERIFIED CUSTOMER
Very satisfied.
4/26/2022
Barry H. VERIFIED CUSTOMER
My driver’s seat was not put back into its normal position for me, and the passenger seat was left in a fully reclining position, I have no idea why it was like that.
4/26/2022
Angela P. VERIFIED CUSTOMER
Luis was awesome! He deserves a raise. I’m not one to fill out surveys but Luis went above and beyond to communicate in a timely manner.
4/26/2022
Pablo A. VERIFIED CUSTOMER
Fast and good service!
4/25/2022
Kristen G. VERIFIED CUSTOMER
Thank you for being on time and efficient.
4/25/2022
Amy G. VERIFIED CUSTOMER
Everything was great
4/25/2022
Bryan S. VERIFIED CUSTOMER
I am wary of the trustworthiness of the "multi-point vehicle inspection" of my vehicle. On the inspection form, the green boxes were checked for the Cabin Air Filter and Air Filter. However, I knew my cabin air filter and air filter needed to be changed and anticipated them to be dirty. I changed the cabin air filter myself earlier today and found it to be extremely dirty, with a lot of leaves and debris stuck in the filter, contrary to the inspection form. The Air Filter was also pretty dirty. Given these basic components were marked "Checked and OK at this time", I am wary of the remaining inspection results and any future services. Thus, I am not planning to return to this facility to service either of my Toyota vehicles.