Javier Hernandez gives my car the best service every time I bring it in. Thank you!
4/23/2022
John T. VERIFIED CUSTOMER
I was supposed to have pictures sent to me from Luis, I need these for reimbursement.
4/23/2022
Jeffrey R. VERIFIED CUSTOMER
Waited about 2.5 hours for an oil change and some minor issues to diagnose or address. After waiting for 2 hours I asked for an update on the service and the service worker told me they have not done anything yet. Not even the oil change was started. She said looking at the tests “take a long time.” After hearing this I asked her to just forget the other requests we had and just have the oil change done. After the 2.5 hour mark the mechanic comes in and completes the oil change AND all the diagnostic tests we were asking about. So The diagnostic tests really did not need to take that long. Actually one was just to look up a recall notification we got, which takes a few minutes. Very disappointing as this was our first trip to get an OPTIONAL service. We opted to choose for service maintenance included in our financing when we purchased our vehicle, and this is the first experience we get. We will definitely not be returning to this location for service.
4/22/2022
Henry K. VERIFIED CUSTOMER
Trustworthy and mostly rapid services.
4/22/2022
Riley S. VERIFIED CUSTOMER
Everyone was very friendly and transparent and efficient. Made my whole experience very pleasant! I will definitely be coming back in the future to this location.
4/22/2022
Sharron G. VERIFIED CUSTOMER
Robert Farr is very professional and honest. Love my Highlander.
4/22/2022
Harold D. VERIFIED CUSTOMER
Javier was very courteous and professional. We felt well taken care of!
4/22/2022
Mafalda M. VERIFIED CUSTOMER
Javier was very polite and answered any questions I asked about service on my suv that had. Javier is an excellent asset for your company. Please thank him. Yours,
Mafalda M
4/22/2022
Jerry V. VERIFIED CUSTOMER
Robert was great! He helped me right away, called me for updates and was super professional!
4/22/2022
Barbara B. VERIFIED CUSTOMER
Rosalina was courteous, professional, and proficient. Thank you and I look forward to my next service. Sincerely Barbara
4/22/2022
Bill L. VERIFIED CUSTOMER
Someone went to lunch and someone else didn’t fill in I was there from 1230 until 430 even though my appointment was 1230 and then I received an apology and a $25 discount very dissatisfied
4/22/2022
Richard M. VERIFIED CUSTOMER
I trust the Norm Reeves service department. That’s everything
4/22/2022
Lilie J. VERIFIED CUSTOMER
April 21, 2022
Attention: To Whom it may concern
Mr. Q. Holt has provided service for my vehicle for nearly a decade. He is professional, courteous, and informative. As his customer he keeps you in the loop on what is happening with your vehicle. The service I have receive from Mr. Q. Holt has been simply the best, over the top, consistently!
Cordially,
Ms. Lillie Jackson
4/22/2022
Porfirio M. VERIFIED CUSTOMER
Always great, I’ve been Costomer for about 5 year, and I always choose Javier Hernandez as my agent, you guys have a wonderful team, but Javier’s always going above and beyond making sure I’m completely satisfied, thank you all, and thanks Toyota San Diego.
4/21/2022
Rosalie H. VERIFIED CUSTOMER
Every person I interacted was exceptionally nice! Unfortunately the check engine light came on when I drove off the lot :/
4/21/2022
Nicholas J. VERIFIED CUSTOMER
The service advisor Robert far was very nice.the tech who worked on my vehicle #1476 was vary fast and did an amazing Job I'm vary satified. The service adviser karina handled my payment vary Professionally and with the guadance of service adviser jessica helping Karina out it was very smooth
4/21/2022
Kevin L. VERIFIED CUSTOMER
Luis was great. He listenef to my questions gave me an answer and even came up with a discount. This is why I've spent over 20 years with Norm Reeves toyota. Simply the Best service and all the San diego.
4/21/2022
Mary D. VERIFIED CUSTOMER
Service took almost 3 hours when quoted only an hour
4/21/2022
Fariya V. VERIFIED CUSTOMER
Javier was very helpful. The service did take a while but I understand that it was due to software download speeds.
4/21/2022
Paul F. VERIFIED CUSTOMER
Robert was great!! My first time for service and he was fantastic. The concern wasn’t with him. Checking in you get a 10 plus!! Picking up the vehicle you need improvement. Robert was on lunch when I went to pick up my car. This guy had me sign the papers and then no direction I n wjere to find my car. Every dealership is different but most of the time they drove it to me. I had to ask one of the mechanics where to find my suv.