Honestly the worst experience I’ve had. I had a 10:15 appointment yet still had to wait and they took forever. While trying to communicate with the team it was difficult and I was running late for my doctor appointment at 1 due to the lag and lack of communication.
4/8/2022
Carlos M. VERIFIED CUSTOMER
So far so good I'm going to give it a few days more then see what happens.
4/8/2022
Daniel S. VERIFIED CUSTOMER
Faster than expected and everything came out great.
4/8/2022
Roberto B. VERIFIED CUSTOMER
John, not sure of last name, was very helpful answering all my questions. Great experience
4/7/2022
Long T. VERIFIED CUSTOMER
Good job guys.
4/7/2022
Stephen N. VERIFIED CUSTOMER
Great talking with Javier, I’ll ask for Javier on future service trips to NR Toyota
4/7/2022
Aaron B. VERIFIED CUSTOMER
I didn't appreciate the approach of John Rosenbaum on the repair. He came out saying I would owe money and completely disregarded my warranty in our discussions (it was possible that it would be covered by my extended Toyota warranty but he didn't seem to care), and then when I picked up the vehicle, he said, "We've put air in your tires and filled up all the fluids." When I checked the vehicle, the fluid levels and air pressure in my tires hadn't changed at all (some fluids were still low and the tire pressures were still the same). Saying things just to appease a customer is not good business practice and shows his lack of care, concern, and professionalism.
Thankfully Larry was able to address my concerns appropriately during the repair. If it wasn't for Larry, I definitely would have taken my car elsewhere in the middle of the repair.
Ultimately, I will never return to Norm Reeves Toyota and will not recommend them anyone.
4/7/2022
Janette D. VERIFIED CUSTOMER
Fastest service.
4/7/2022
Gary F. VERIFIED CUSTOMER
Except for a glitch in communication, Denise Lopez choreographed a totally successful service appointment for my ‘09 RAV4, including a windshield installation by an outside vendor — amazingly done. Heartfelt thanks, Denise!
4/7/2022
Mohanad Nazar. VERIFIED CUSTOMER
One thing I did not like, the vehicle upon pick up was really dirty from outside!
4/7/2022
Abdoullah N. VERIFIED CUSTOMER
Everything is good
Excellent
4/7/2022
Ricardo M. VERIFIED CUSTOMER
When I left my car it was clean, as my car had to stay for 5 nights, it was very dirty when I picked it up, maybe it was left in outside overnight?
I think it had to be giving giving back as I left it, other than that no complaints, Luis was very attentive.
4/7/2022
Ernesto V. VERIFIED CUSTOMER
Como siempre denis muy profesional en su trabajo
4/7/2022
Susan Jo. VERIFIED CUSTOMER
Q Holt is always so helpful and personable amd knowledgable. His service is excellent!!
4/7/2022
Sandra Susana. VERIFIED CUSTOMER
Robert was friendly and very helpful, considering my mishap with the windshield fluid. I’ve hung out in the waiting area for twice as long, if not more, so I wasn’t bothered by the wait.
The only feedback that I do have is based on pricing. Because this has nothing to do with Robert and his customer service, I went ahead and rated this survey as a satisfactory visit. But $70-$80 for a cabin filter is complete robbery. I understand people and companies need to profit, but a $12 cabin filter off of Amazon ($20 at Autozone) and a less-than-2 minute YouTube video saved me quite a bit. Parts and labor for a cabin filter do not equal $80. As women, we go to get work done on our cars hoping we won’t be taken advantage of. And that price for that simple of a task is taking advantage.
Robert kicked **** though.
4/7/2022
Duane S. VERIFIED CUSTOMER
Jon was great very knowledgeable.
4/7/2022
Vincent P. VERIFIED CUSTOMER
Everyone was nice and helpful. The waiting area and restrooms were clean.. My wait time was minimal. Thanks..