My technician Frank was awesome he went above and beyond to help me
4/6/2022
Carol H. VERIFIED CUSTOMER
I have only had 2 small issues with my 2020 Tacoma and in both cases your staff told me they were not issues. The first is a rattle in the left front, behind the wheel, the second is a blank screen on my dashboard. I don’t think a rattle on startup when the truck is cold is normal. I may be incorrect on the dashboard issue, but Roger agreed to look into it for me as Rosalina wasn’t there when I picked the truck up.
4/6/2022
Karen N. VERIFIED CUSTOMER
I am here in San Diego for the next two months … I live in Northern California and have my Sienna serviced at Folsom Lake Toyota or Thompson’s Toyota … but find Norm ReevesToyota more efficient, reasonably priced and more customer oriented that the two dealerships I deal with when I am home…I plan on spending six months of the year here in San Diego and will schedule my service while here with Norm Reeves…
4/6/2022
Donald D. VERIFIED CUSTOMER
Polite service. Covered the ifems I requested.
4/6/2022
John M. VERIFIED CUSTOMER
Call me during business hours.238.1010 extension 225
4/6/2022
Sylvia M. VERIFIED CUSTOMER
The work done on my car is always excellent . I can count on a job well done . Xavier listens to my concerns , & takes time to hear my concerns . I appreciate him and I can count on a job well done . Thank you to all concerned For me it cost a large amount of money — But I can trust the job done . Thank you …. SYLVIA MADDALENA
4/6/2022
Dennis R. VERIFIED CUSTOMER
Q has always given the best of service and I trust him implicitly. He keeps my car in top condition and keeps us safe.
4/6/2022
Sandra P. VERIFIED CUSTOMER
Easy check in, the shuttle driver was personable, time to complete the service was good and easy to check out.
4/6/2022
Ronald A. VERIFIED CUSTOMER
This service call exceeded my expectations!
4/6/2022
Brian C. VERIFIED CUSTOMER
Very helpful and quick
4/5/2022
Kami J. VERIFIED CUSTOMER
When I came, the place is not busy and I thought the service will be no more than 45-60 minutes. After I wait for 1 hour, I saw my car still in the line. While people coming after me got service much quicker. I ask John my my line was cut by so many people that came after me. Then he just brought my paperwork outside to be taking care of.
Over all I like to service my car at your place. Today I was disappointed after experiencing the long delay for 2 hours just for an oil change. I just want to give my honest opinion.
Thank you for allowing to voice my review.
4/5/2022
Celia E. VERIFIED CUSTOMER
Don’t make appointment times if it takes 5 hours to do it.
4/5/2022
Scott G. VERIFIED CUSTOMER
Very professional. Advised me on my check engine light without charging me. Car was ready earlier than promised.
4/5/2022
Justin S. VERIFIED CUSTOMER
I was supposed to get a pink slip confirming that the recalls were completed. I need this slip to complete the registration for my truck. I will have to come back next Monday to get it.
4/5/2022
Juan R. VERIFIED CUSTOMER
She was great and knowledgeable. Thank you
4/5/2022
Charles S. VERIFIED CUSTOMER
My best visit ever!
4/5/2022
Joseph G. VERIFIED CUSTOMER
Service rep was great but it was a long wait for a 10k mile service. Waited 2 hours even though I had an appointment
4/4/2022
Brandon T. VERIFIED CUSTOMER
Q is awesome. Always provides excellent service and makes sure I’m taken care of.
4/4/2022
Lorraine H. VERIFIED CUSTOMER
Have always had a great experience
4/3/2022
Nadia R. VERIFIED CUSTOMER
Rosalina was very helpful, during my visit she explained all the possible options to fix my light problem and make the things happen very smooth with the back team.