Hi guys been going for years, you do good work, but here are some things to think about. With the tire rotation, tires were overinflated. Car sat in the garage all night long, check tires in the morning cold with expensive digital tire gauge. Three tires were 37 pounds and one tire 36 pounds. Recommended is 32 pounds. I know you set usually at 35, however 37 is way too much, the car loses quite a lot of grip and turn in. In addition, the ride quality is noticeably rougher. Also, one valve stem cover was missing, have to stop at discount tire to replace.
The other item is, when you’re checking the car overall, I understand you test the windshield wipers and washer fluid. That’s great, but remember to clean the windows after since the windows are clean when the care came in, the car should leave the same way.
Thanks again, keep up the good work
3/31/2022
Jake R. VERIFIED CUSTOMER
Cost was ridiculous. It was not made clear that I was going to be charged for maintenance before getting the full results of the inspection.
3/31/2022
Charlene T. VERIFIED CUSTOMER
Had 10:00 appointment for Auto Club inspection. Didn't get out until 3:30. Got lost in the system and no updates.
3/31/2022
Hanna H. VERIFIED CUSTOMER
Jessica is knowledgeable and we were satisfied with her service!
3/31/2022
Janessa G. VERIFIED CUSTOMER
Great job, Jessica!
3/31/2022
Vernell S. VERIFIED CUSTOMER
Thank you
3/31/2022
Antonio P. VERIFIED CUSTOMER
I was scheduled for 1:15 PM, I came in at 1:05 PM. They had me waiting in line in my car for almost 40 minutes. Totally out of character for this dealer, from my previous visits.
3/31/2022
Schelly R. VERIFIED CUSTOMER
Thank you Robert for getting my car in and serviced as quickly as you did considering how busy you guys were.
3/31/2022
James M. VERIFIED CUSTOMER
Luis and the team were amazing. I am very satisfied with my service and experience. Thank you all
3/31/2022
Douglas G. VERIFIED CUSTOMER
Fast service and good communication.
3/31/2022
Isacc D. VERIFIED CUSTOMER
Great service and love the results
3/31/2022
Monica Y. VERIFIED CUSTOMER
Satisfied!
3/31/2022
Robert D. VERIFIED CUSTOMER
Very accommodating, full service.
3/31/2022
Steven S. VERIFIED CUSTOMER
Didn’t have the maintenance required light reset, also didn’t have the sticker for the next oil change due
3/31/2022
Jorge P. VERIFIED CUSTOMER
Ms. Karina Villatoro was very courteous and professional. The car is operating very well. Thank you very much to Karina and the entire Norm Reeves Toyota Team. Keep up the great work!
3/30/2022
Miguel M. VERIFIED CUSTOMER
She did a very good job of keeping me informed about the progress of the service
3/30/2022
Herlinda T. VERIFIED CUSTOMER
She is very knowledgeable ..
3/30/2022
James G. VERIFIED CUSTOMER
Robert was great
3/30/2022
Juliana V. VERIFIED CUSTOMER
Excellent service like always.
Thank you Rosalina and team
3/30/2022
Kelly S. VERIFIED CUSTOMER
My rep was great. Just disappointed they didn't reset the maintenance required alert in the car because it's still on everytime I start the car and I don't have time to go back.