Service was great thanks!
Area for improvement:
Have a mobile cart to quickly get to the customer when they arrive for drop off as this will quickly keep the driver at ease knowing that you notice them when they arrive.
3/24/2022
Mary R. VERIFIED CUSTOMER
Very personable. Thank you
3/24/2022
Scott N. VERIFIED CUSTOMER
Q Holt was very helpful.
3/23/2022
Thomas P. VERIFIED CUSTOMER
Very quick service. Experienced lead
3/23/2022
Nicholas L. VERIFIED CUSTOMER
The media viewer was great to see pictures of the car! It even suggested to type comments for the technician, but there was no submit button so i typed a paragraph for the technician to find i couldnt post it! 4.5/5
3/23/2022
Tigist R. VERIFIED CUSTOMER
tankesforeverything
3/23/2022
Brian W. VERIFIED CUSTOMER
Rosalina was awesome. She kept me informed the whole time.
3/23/2022
Mulugeta L. VERIFIED CUSTOMER
Shuttle service I had to wait for 1 hour and 20 min, when I ask the service advisor their answer was not satisfactory. The routine maintenance service was great. For the exterior detailing I paid $110 it wasn’t perfect but acceptable. Over all thank you for the service!
3/23/2022
Anne P. VERIFIED CUSTOMER
Rosalina was efficient and knowledgeable and keep me well informed. This is the second time I brought my card for Service to her and I will always request her as my service provider.
3/23/2022
Paul H. VERIFIED CUSTOMER
I scheduled a minor service through the internet with a 7:30 drop off and stated on the scheduling system I would be waiting and when I dropped the car off I stated the same. I did not ask how long it would take but hoped it would be less than 2 hours. At the 2 hour mark I texted back to the number that just sent this feedback request and a little later since I did not get a reply, sent a message through the service log in that was sent at the start of my visit. After not getting a reply I went up to the front and since Holt was busy on the 2 occasions when I went there so I enquired with 2 other reps. It was not until almost 3 hours after my appointment time that my car was ready. I would like to see the service department communicate how much time is expected for service - update if it changes, and have some way to respond to text messages. Thanks, Paul
3/23/2022
Leslie M. VERIFIED CUSTOMER
John was awesome. Thanks for all the help
3/23/2022
America O. VERIFIED CUSTOMER
Very thoroughly and efficient ????
3/23/2022
Janelle K. VERIFIED CUSTOMER
No issue with Q really. He was the only one who actually helped me. The entire service department was slow, I was skipped over by the original advisor assigned to me. Took 40+ minutes to get checked in and that is when I finally got out of my car to flag someone down. When calling to get a status on my car, was not called back until 6 hours after the appointment time notifying me that service had not yet begun. Have been getting my car serviced at that location for 6 years. Will not be returning.
3/23/2022
Carrie F. VERIFIED CUSTOMER
Am grateful for all your staff especially grateful for the mechanics who worked on my car thanks again
3/22/2022
Pauline P. VERIFIED CUSTOMER
I wish you had a better setup for dropping off cars. Waiting a hakf an hour in line was annoying, especialky when simeonw pulled up in the line next to me was hrlped immediately with no waitibg