Rosalina was fantastic!!! Prompt and thorough responses- best experience to date!
3/12/2022
Marla M. VERIFIED CUSTOMER
Javier kept me well informed and the car was ready to go as scheduled. Thank you.
3/12/2022
Tyler T. VERIFIED CUSTOMER
Came in with my newly purchased certified used 4 Runner. The maintenance light was on. I also needed to setup window repair for a chip since I have warranty. Charged $40 for basically tire rotation and washer topoff since car was only purchased in Dec.
Then the glass wasn't even scheduled for repair or attempted. Luis forgot after he had called the technician and left a message. I was then given a card to make an appointment on my own. Seems strange your service department doesn't do this for a car with warranty.
Waited 20 minutes despite no line to see someone. Car was in an out because nothing was done. No vacuum or cleaning. Just a very average experience, less than considering I just spent $50,000 on a car there. Not impressed.
3/12/2022
Nahomie L. VERIFIED CUSTOMER
Great customer service
3/12/2022
Mercedes A. VERIFIED CUSTOMER
Ok I will do. Thanks for helping me with my car
3/12/2022
Joanna C. VERIFIED CUSTOMER
Too over priced! Taking to a garsge!!!
3/11/2022
Veronica V. VERIFIED CUSTOMER
Just Love Javier great customer service always so attentive and ready to take care of my car. He is my go to rep. I will continue to get my car serviced with Toyota cause of him!
Thank you!
Veronica V
3/11/2022
Mary Lynne. VERIFIED CUSTOMER
Happy with your service
3/11/2022
Sanford H. VERIFIED CUSTOMER
Luis was superb & right on it! Promote him & give him a raise immediately
3/11/2022
Kim Marie. VERIFIED CUSTOMER
Really loved the lady that checked me in
3/11/2022
Jeff S. VERIFIED CUSTOMER
Rosalina was very nice and professional
3/11/2022
Maribel C. VERIFIED CUSTOMER
Thank you
3/11/2022
Lydia C. VERIFIED CUSTOMER
Excellent
3/11/2022
Imad H. VERIFIED CUSTOMER
Hello very bad customer service at the parts department not Tony not José the manager and there another Mexican guy I don’t know his name Thank you
3/11/2022
Lonnie M. VERIFIED CUSTOMER
No shuttle on Wednesday
3/10/2022
Maria C. VERIFIED CUSTOMER
Thank you for being so fast and taking me in even without an appointment
3/10/2022
Mercedes M. VERIFIED CUSTOMER
I meet Mr. Holt for the first time 3/9/22. He welcomed me & listened intently to my brake concern. & request to check my brake booster perToyota notice. After my car was looked at I was pleased to learn the my brakes were in good shape. I did need a air filter & one other filter. I am pleased & thankful that Mr. Holt had the car all checked out. A special thank you to Mr. Holt who took the time to explain how my warning lamps, etc work. This was helpful so I don’t necessarily become alarmed. I will bring back my car to Mr. Holt to be serviced
Thank you Toyota & Mr. Holt
3/10/2022
Claudia A. VERIFIED CUSTOMER
Karina was kind from the start. Will be getting service done here again
3/10/2022
Hilda Vanessa. VERIFIED CUSTOMER
Even though I know I don’t have 2 year warranty anymore, I still think you should offer discounted offers for towing and even a loaner vehicle. Your service advisors are quick a “no” or “I don’t know” answers, instead of looking into matters. I also relied on a particular quote given by phone by service advisor/parts department, which is why I proceeded to tow in my car(at my own/full expense) and when I got there early and in a rush to get to work, the quote I was given on site was almost double the original. I appreciate the adjustments made at the end, but I was stressed out all day about it. This is not the first time I’ve had a less than satisfactory experience at your facility and I don’t think I’ll return.