excessive check in time of 40minutes
excessive service time of 3hours for an oil change and not longer because I saw the car out on the lot
inspection report not automatically provided
false repairs required indicated on the inspection report (verified by independent shop)
promised followup call never received
2/12/2022
Janice L. VERIFIED CUSTOMER
Fast and friendly.
2/12/2022
Jose C. VERIFIED CUSTOMER
Fast service
2/12/2022
Mauro A. VERIFIED CUSTOMER
Rosalina is a charming professional and she knew her task. Pleasantly cheerful and was very satisfied.
2/12/2022
Somvang S. VERIFIED CUSTOMER
I satisfied of your service.
Thank you so much.
2/12/2022
Tim M. VERIFIED CUSTOMER
It feel it took a long time to get the service, over 6 hours. I would have applicated a text letting me know my vehicle service was complete. I finally had my ride take me over to the dealership and found my truck which was completed sitting in the lot.
2/12/2022
Deanna M. VERIFIED CUSTOMER
Javier is always so helpful and professional. I’ve been going here for years and always request his service because he is so friendly and honest.
2/12/2022
Thomas L. VERIFIED CUSTOMER
Ms Herrerias was terrific. She gave me all necessary information to let me make the best decisions regarding my car and the priorities of service options.
2/12/2022
Calvin I. VERIFIED CUSTOMER
First, the mechanic changed my seat setting, changed my dash configuration and put my keys in his pocket, where my advisor couldn’t find it. I don’t mind if he changes the setting while he’s working on my car, but at least put it back to where I had it. I told my advisor I was in a hurry and needed to leave immediately, I was never texted to say my car was ready, after waiting over 2 hours. I found my car on the side, all done, so now I had to find my advisor to check out. That’s when she couldn’t find my keys. Overall not happy with the service this time.
2/12/2022
Thiago T. VERIFIED CUSTOMER
Thank you!
2/12/2022
Wenbang X. VERIFIED CUSTOMER
Thank Jessica for your fast response
2/12/2022
Diana M. VERIFIED CUSTOMER
Great drop off and pick up service
2/12/2022
Enrique R. VERIFIED CUSTOMER
Very satisfied very knowledgeable I appreciate him he deserves a raise and then some
2/12/2022
Natalia N. VERIFIED CUSTOMER
I don’t think that my case was handled the right way. I don’t think that Holt was sympathetic and empathetic enough with me and went above and beyond to **** back.
2/11/2022
Matthew L. VERIFIED CUSTOMER
Great
2/11/2022
Rosemary D. VERIFIED CUSTOMER
Rosalina Canez verbalized the checklist items to be done on the car. I asked if the brakes will be checked and she simply clarified that it will be visually inspected. She also informed me that it will take approximately 2 hours of waiting since it was a very busy afternoon. Her estimate of 2 hours was correct. I appreciated the warning.
2/11/2022
Megan S. VERIFIED CUSTOMER
Jessica and the Toyota team were great! My first time experience was so good that I will be going back for additional car maintenance in the future. I really appreciated their professionalism and the wonderful attitude everyone had that helped me, especially Jessica! Very happy with my oil change service. Thank you!
2/11/2022
Marissa E. VERIFIED CUSTOMER
The lady that helped me today did her job and is totally nice. I always see her running around being helpful but With that said, I had an appointment at noon today. I understand when a company gets busy and there can be a wait, but 3 hours is absurd. There is no point of setting an appointment up and that should be made clear by your company/employees. There is not complimentary car washes or anything at Toyota and the wait is so much longer than any other car service center. Honda gives complimentary washes with a reasonable wait. Not sold by Toyota thus far and will consider at the end of my lease.