I’ve been bribing my car there since I purchased it and have up until the last two appointments been pleased. The wait times the last two visits have left a bad taste in my mouth. Seems like booking an appointment doesn’t really matter. I came back this time in hopes that it would be better but it wasn’t :(
2/6/2022
Jose E. VERIFIED CUSTOMER
The service was quick and Denise is a good customer service . Also the persons in the welcome side was good
2/6/2022
Jodi H. VERIFIED CUSTOMER
Very good job.
2/6/2022
Randy F. VERIFIED CUSTOMER
Very professional service
2/6/2022
Carina Angelica. VERIFIED CUSTOMER
Probably my only concern or complaint is if i made an appointment how come i have to still wait 2 & 1/2 hours to get an oil change ? i feel like it’s a bit excessive but i may be speaking out of ignorance not knowing what goes behind the scenes but just curious.
2/6/2022
Alvin L. VERIFIED CUSTOMER
Roselina was great! Answered all our questions and got our vehicle back to us at the time promised!
2/6/2022
Patricia R. VERIFIED CUSTOMER
Great service
2/5/2022
Malanie Gae. VERIFIED CUSTOMER
I can have my oil changed at a local place and it cost me about $80, and the wash my car and do a cursory cleaning inside. I paid $135 for you to change my oil and no cleaning at all. Overpriced.
2/5/2022
Linda S. VERIFIED CUSTOMER
Nobody took the time to explain to me what had been done to my car which I brought in because of a recall. And I was very impatient when I was there and Javier was on the phone— I would’ve appreciated it if he had asked the person on the phone to hold a moment and at least acknowledge that I was standing there.
On the other hand as I said I was very impatient and just wanted to get my key and go so unfortunately we got off on a very bad foot. I’ll take responsibility because it was at least part my fault for being rude while he was helping another customer. And on the other hand because I’m older and old school like I said I felt like he could’ve at least acknowledged that somebody was standing right in front of him.
2/5/2022
Jordan T. VERIFIED CUSTOMER
Great Staff! Q Holt was Dope!
2/5/2022
Alison P. VERIFIED CUSTOMER
The service technicians are very unresponsive I waited 4 hours before someone provided the status to me after I went and asked for the status my car was still not ready the service technician came back and said that he is sending my ticket over to his coworker that worked in the cube next to him and that he was leaving for the day he left for the day and I waited for his coworker to provide me with the ticket and my bill and the coworker said that my car had been completed but they couldn't find anything wrong with it so I was there for 4 hours and nothing was performed on my car at all and I feel as if if I got in at 9:30 and I didn't leave until 2:30 in the afternoon why was I waiting so long if there was no work done on my car the service department needs to be revamped the representatives are totally void of any and all customer service skills and need additional training on how to speak to customers and be a little bit more attentive if we're there for so many hours waiting with no status updates at all unacceptable
2/5/2022
Doug P. VERIFIED CUSTOMER
Roberts customer service is second to none. Please consider him for a bonus. He’s great. You have a loyal customer as long as Robert’s there that’s for sure.
2/5/2022
Azurdee W. VERIFIED CUSTOMER
Great service!!!
2/5/2022
Barbara M. VERIFIED CUSTOMER
Great work
2/5/2022
Michael K. VERIFIED CUSTOMER
Rosalina was very helpful and I felt taken care of. Will definitely come back to this Toyota for service because of Rosalina.
2/5/2022
Edward C. VERIFIED CUSTOMER
Ms Lopez was very professional. Your costumers will appreciate reinstalling your full shuttle services. Thank you
2/5/2022
Debby H. VERIFIED CUSTOMER
My first service seemed very thorough. Everyone was helpful & friendly.
2/5/2022
Paula B. VERIFIED CUSTOMER
Javier is the best! Very professional and always a big help. Friendly guy as well. Thanks!
2/5/2022
Frances A. VERIFIED CUSTOMER
Robert is courteous,informative & willing to answer questions.
2/5/2022
Olga I. VERIFIED CUSTOMER
I appreciated that John kept me informed at all times on status of my vehicle.