Appointment at 4:30, I arrived at 4:20. My vehicle did not begin to be serviced until 5:30. After the service was complete I had to wait an additional ten minutes just to be handed my keys even though no balance was due. The service advisor explained it was necessary to go over my service. I realize she was trying to be helpful, but it is a little insulting and frustrating to be forced to wait even longer just to have someone explain to you your tread depth is still good on a car with only 15k miles. Waiting an hour after a set appointment to even get the car to the bay is disappointing.
2/3/2022
David M. VERIFIED CUSTOMER
Service Tec is awesome
2/3/2022
Kelvin D. VERIFIED CUSTOMER
John was very helpful and awesome
2/3/2022
Lucine K. VERIFIED CUSTOMER
Robert was professional and explained all my question; I was very satisfied
2/3/2022
Jesus R. VERIFIED CUSTOMER
Muy amables y te explican que nececita tu auto
2/3/2022
Thuy D. VERIFIED CUSTOMER
Service was terrible, the workers left us waiting for 2 hours plus just for an oil change. When I went to go remind them about my car because I saw it was parked, the workers said they said they didn’t know where my car keys were and I had to wait almost another full hour until they found the keys.
2/3/2022
Gabriel D. VERIFIED CUSTOMER
Got in quickly and very nice people.
2/3/2022
Lynne M. VERIFIED CUSTOMER
It’s a pleasure and a relief having Robert look after my car.
2/3/2022
Ruben H. VERIFIED CUSTOMER
Everything went well. Thank you.
2/2/2022
Joann T. VERIFIED CUSTOMER
Mr Javier service was with an excited to be of help to you. Since publicly people are practicing social distancing, Mr Javier bridge that gap with his wonderful attitude and communication. You courtesy drive was a gem also because I wanted to wait for service. Thank you for your care for the care and concern for the client.
2/2/2022
Gloria L. VERIFIED CUSTOMER
Kept me in the loop on my car situation . He is very nice to work with.
2/2/2022
Marie G. VERIFIED CUSTOMER
I’ve always been well looked after and have piece of mind driving my car.
2/2/2022
Ashley T. VERIFIED CUSTOMER
I do not like being asked about trading in my car.
2/2/2022
Bibi M. VERIFIED CUSTOMER
Q was kind and quick!
2/2/2022
Leo W. VERIFIED CUSTOMER
Rosalina was very courteous and professional. I brought my Tacoma in before my scheduled appointment and she got me in and on my way in under an hour. Rosalina is an excellent representative of the Toyota brand.
2/2/2022
Mariyah R. VERIFIED CUSTOMER
Rosalinda was great and very efficient
2/2/2022
Rasheed B. VERIFIED CUSTOMER
Service was excellent as always
2/2/2022
Leonid O. VERIFIED CUSTOMER
Good service. Reasonable prices
2/2/2022
Linda W. VERIFIED CUSTOMER
Great service and very friendly staff!
2/2/2022
Elvis K. VERIFIED CUSTOMER
Javier Hernandez, did a great job on checking my car request for a recall. He also ask if I need any additional services on my car, which I reply no not at this moment, thank you. I did notice that All of the Staff at Norm Reeves Toyota were helpful, and took great care towards their customers!