I purchased my truck (certified used) from norm reeves and the alignment was off during thr test drive. They said they would fix it before I picked it up. When I picked up my new truck the alignment was still off. So I brought it in for a second alignment. After that the alignment was still off and pulling right. It was better but still there. So I brought it in again. This time the vehicle was in your possession for 2 weeks. To investigate and solve the issue. When driving thr truck home it still pulls to the right. Ther is obviously an underlying issue but 3 attempts and thr problem still exists? Thir is unacceptable, I don't feel i am being unreasonable to expect my truck to drive straight without fighting it.
11/30/2024
Lucia V. VERIFIED CUSTOMER
It was good ????
11/30/2024
Gregg L. VERIFIED CUSTOMER
Mr Farr very accommodating and informative
11/30/2024
William L. VERIFIED CUSTOMER
Denise Lopez have been amazing and servicing my cars. She has done an amazing job and I’m so satisfied with San Diego Toyota.
11/30/2024
Mse Express. VERIFIED CUSTOMER
Great job! Very efficient and very good to interact with.
11/30/2024
Roy D. VERIFIED CUSTOMER
Quick and friendly service
11/30/2024
Heather H. VERIFIED CUSTOMER
I never received confirmation the car was done. I got a video of it up and not on the ground. I messaged twice to ask if it was done and nobody got back to me. I eventually just came in to pick it up. I have things to do and it is frustrating to not hear back.
11/30/2024
Erin F. VERIFIED CUSTOMER
Denise was great. I value promot communication and she provided that during my visit! Thanks!
11/30/2024
Jessica P. VERIFIED CUSTOMER
Simone was very knowledgeable and patient.
11/30/2024
Carol S. VERIFIED CUSTOMER
Really expensive!!!!!!!
11/30/2024
Ibrahim E. VERIFIED CUSTOMER
I would like to thank him for his service.
11/30/2024
Wayne D. VERIFIED CUSTOMER
Great job from start to finish. Always have good experiences at this service department. That’s why I’ve had this car almost 20 years and keep coming back
11/30/2024
Daniel C. VERIFIED CUSTOMER
Service was excellent very satisfied
11/28/2024
Ahmed J. VERIFIED CUSTOMER
The Service is very bad and they scratched my car and didn’t want to pay for it
11/28/2024
Alan Y. VERIFIED CUSTOMER
Thank you Robert
11/28/2024
Eloisa L. VERIFIED CUSTOMER
Good job thank you
11/28/2024
Tricia S. VERIFIED CUSTOMER
Great service today. Quick drop off and pick up.
11/28/2024
Robert S. VERIFIED CUSTOMER
Robert was open and transparent with answers and pricing for all of my questions. Very rare in my interactions with other dealers.