Went in for an oil change 8am. Got a an automatic text saying ready at 5 pm. Picked up truck, and found out no oil change was done. No communication all day long. I tried calling about 20 times. No human ever answered. This was the worst customer service experience I’ve ever had in my entire life. Not even kidding. I’ve taken my truck in there for service many times. I’ve never gone through such an horrible experience.
11/3/2024
Trang D. VERIFIED CUSTOMER
The service was great. We appreciate everything you do.
11/3/2024
Vanny S. VERIFIED CUSTOMER
Rosalina was nice and very helpful
11/3/2024
Leodigario M. VERIFIED CUSTOMER
She is very helpful and polite
11/3/2024
Zita V. VERIFIED CUSTOMER
She is very professional.
11/3/2024
Fadia N. VERIFIED CUSTOMER
Richard Pomplun serviced me. Denise left early. I had amazing service by Richard
11/3/2024
Virginia H. VERIFIED CUSTOMER
Excellent customer service. Richard was so helpful as always.
11/3/2024
Diane C. VERIFIED CUSTOMER
My driver was incredibly professional, friendly and safe. Thank you so much!
11/3/2024
Uri M. VERIFIED CUSTOMER
Richard usually services my car and I’m comfortable thank you
11/3/2024
Richard N. VERIFIED CUSTOMER
I cant belive u cant do something about the wind noise i turn off the recirc button the noise isnt as bad
11/3/2024
Tan P. VERIFIED CUSTOMER
We were waiting in the lounge and he sent me a text saying that my car was ready to go, but no one came to get us so that we could sign and get the keys to leave. Apparently he went to lunch and none of the other employees helped us until we went up and asked ourselves. I did not get the name of the person who I initially asked, but she was incredibly dismissive and rude when I tried to ask for help.
11/3/2024
Daniel P. VERIFIED CUSTOMER
Service Rep was very curious and professional
11/3/2024
Terrence M. VERIFIED CUSTOMER
A job well done thank you!
11/3/2024
Marissa (Roberto). VERIFIED CUSTOMER
Everything was top notch service…
11/3/2024
Aracelli P. VERIFIED CUSTOMER
Great dealership so far
11/3/2024
Kenneth S. VERIFIED CUSTOMER
They parked my car so far from the service area, they give me the key ,and they told me to find my car just press the red bottom in my key , it took me 10 min to figure it out where was car parked. It was park in the other side of the parking lot.
11/2/2024
Tiana E. VERIFIED CUSTOMER
simona was very nice and helpful. thank you !
11/2/2024
Lisa T. VERIFIED CUSTOMER
Simone was the sweetest. I’m a new mom and she allowed me to take my time. I did not feel rushed at all. I got an oil change and the wait for it went by so quickly! I was pleasantly surprised. She was very personable as welll. She’s great. Thank you Simone! (:
11/2/2024
Juan M. VERIFIED CUSTOMER
Robert has helped me with all my cars. I appreciate the great service he provides.
11/2/2024
Yulitza G. VERIFIED CUSTOMER
I love Luis customer service, he’s very kind and very knowledgeable about my cars needs. Friendly staff all around.