Norm Reeves Toyota of San Diego Auto Repair Service

Toyota brand has delivered best cars I've ever owned. You guys were prompt, easy to talk to and provided great service. Thank You

Robert was great he’s cute

Simona was incredibly friendly, quick, and competent in completing our service.

Jessica was very nice and help me get a cheaper rate on my expensive bill. I have nothing bad to say about here. She has always been friendly and nice to me.

On Monday 10/28 around 10am I took my car for a noise my suv was making that day I called about 2/3 times for a follow up and I never got a call back or any kind or follow up about my vehicle. The next day (10/29)I was called and had been told there was no noise and when the foreman comes in that he would test drive my vehicle to see if he can hear anything ; I then later got a text that my vehicle was ready, no explanation of the final outcome.So I go in person just for them to tell me the same thing ,no noise.I asked if the foreman can come so we can test drive and I can show him but he was in a meeting and could not meet later so I left my car overnight just to come back the next day at 9am for a test drive with him(10/30) Once we did the test drive all he told me was it was a normal sound it sounds like its pad shifts but its nothing to worry about.”its a toyota thing”. I told him it never made that noise before so we left it as that, and I left. I decided to take it to Toyota of El Cajon to test drive with another tech and he immediately noticed something wasn't right the cranking sounded worse when he tested it and just to find out it was the right axle, so he went ahead and ordered the part I needed right away. MIND YOU…my car had been serviced at Norm Reeves since August for a transmission replacement, had been there for a month. A week after receiving it just to come back for a failed battery that cost me $300 to replace because toyota had my vehicle for over a month. Why did this have to come out of my pocket when this happened because it was held in service department for so long. I just paid it to get rid of the stress…and now I had to deal with this..when my car never had that noise to begin with. Everything happened ever since I took it in for the transmission. I will not be buying, or servicing a car at Norm Reeves ever again. I have had nothing but bad experiences and more problems.

I came today with the expectation to replace the damaged part , just to find out that the wrong part was order. Also, she informed me that it’s going to take one week to get it and that I’ll have more charges. I was in shock with the luck of customer service and asked her to talk to the manager. The worst part was that the service manager, instead of apologizing and offering to make up for the mistake, accused me of disrespecting his employees!! I have never seen such a poor management skills.

No appointment, no problem. Taken care in an hour. Wonderful!

Good service!!

Good Service and very Good atitude from John bautista. Thank you!

Dropped off my car at 11:30 didn't get it back until 5:30 for a battery replacement. That is too long in my opinion, however, I do understand that the maintenance staff has to take a lunch in the afternoon. Either way I thought it was far too long to wait. I did appreciate the transportation service offer to get me home and back to dealership during the interim.

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Perfect

Yes, am very satisfied with the way everything went.

All went well

Great service and very fast service!

I am very pleased indeed that Carole and I shopped for a new car for us at Norm Reeves Toyota. I drive the Prius Prime more than Carole, and I was very impressed by the friendliness and competence I received when I brought our Prius to the Service Center last Friday. MY Thanks to Simona, and the rest of your excellent staff!! -Gary Smith

My first time bringing my new car in for service and I was totally impressed w the high level of customer service given to me by all your employees. Great experience!!!

The service was very easy and prompt, Thank you Denise Lopez!

The team member that assisted us was very friendly and helpful

She is always very polite , helpful and knowledgeable.