Everything went smoothly with our service adviser Rosalina Canez. Vehicle was in an out in a timely manner.
9/30/2024
Karen P. VERIFIED CUSTOMER
As always, Q is wonderful, patient and seems to work very hard to insure that your car is serviced promptly—which I appreciate. Q has been servicing both our Toyota vehicles for years and we’ll continue to request him until he retires! Thank you again for your service!
9/30/2024
Daniel G. VERIFIED CUSTOMER
Everything was great
9/30/2024
Art O. VERIFIED CUSTOMER
Working with Rosalina was a pleasure as always.
As a side note to management.... I realize my vehicle is old and worn out. I would recommend that if possible when you present the customer with $4K plus of potential repair costs... It would be of benefit to also be told of the value of their "trade in". Maybe a $ value trigger? $2K or more triggers an evaluation?
Just a thought.
As usual my overall experience was great! Thank you!
9/29/2024
Paul S. VERIFIED CUSTOMER
Q always provides excellent service. Won’t trust our cars to any other consultant. He has always been honest about what service is needed unlike others in your service department.
9/29/2024
Michael S. VERIFIED CUSTOMER
Staff was great and always get things done in a prompt manner
Always greatly appreciated.
9/29/2024
Mujeeb M. VERIFIED CUSTOMER
I was waiting in lobby no one came to inform me, later I noticed one sms. She said she called but no call I received and in her desk phone history she didn't show in call history. Everything else was good, received in time, ambience is good, enough seating available. Guests with pets making pets sit on couch, not everyone is okay with it. Or have separate area for guests with pets. Thank you.
9/29/2024
Angela S. VERIFIED CUSTOMER
Rosalind Canez is professional, knowledgeable, and cheerful. She answered all of my questions and even let me know which service options could wait. I appreciate that kind of honesty!! All of your staff is helpful and kind. I will be back soon and recommend tour location to my family and friends!
9/29/2024
Thomas L. VERIFIED CUSTOMER
Q Holt provided excellent customer service as he always does. Really happy knowing I have service writer like Q Holt that I can count on for exceptional customer service.
9/29/2024
Mary K. VERIFIED CUSTOMER
Karina was very professional and pleasant to work with.
9/29/2024
Denise B. VERIFIED CUSTOMER
I had an early maintenance appointment that took over 5 hours. I had to reach out to check on the status because it was almost an hour past my quoted time for pickup and I did not receive any communication. It's an inconvenience to be out a car for maintenance on its own but when it takes almost half the day for me to get my car back for pretty simple servicing, it's enough to convince me to look into another location next time.
9/29/2024
Pauline V. VERIFIED CUSTOMER
Always a pleasure
9/29/2024
Thomas L. VERIFIED CUSTOMER
Thank you for her transparency and commitment to customer satisfaction.
9/29/2024
Ivan D. VERIFIED CUSTOMER
Staff was courteous and finished working on my car fast.
9/29/2024
Michael D. VERIFIED CUSTOMER
Nice fella. Made it easy and greeted me by my name.
9/29/2024
Gary F. VERIFIED CUSTOMER
Denise always pulls out all the Great Service stops when she’s my service advisor. She basically single-handedly keeps my old RAV purring along so nicely.
9/29/2024
Hareena S. VERIFIED CUSTOMER
Rosalina was very professional and had such great customer service. She informed me of what to expect for drop off and pick up and was proactive about answering questions. She explained the recommended work and informed me of future recommendations to keep in mind for budgeting. Overall, I truly had the best experience
9/29/2024
Ana C. VERIFIED CUSTOMER
Great customer service! Very helpful in explaining what my car needs